pms technology
Why Full Service & Luxury Independent Hoteliers Are Going ‘All In’ on All-in-One Tech
Warren Dehan | September 12, 2023
All-in-one PMS technology has evolved to encompass nearly every aspect of hotel operations, leveling the playing field for independents across the industry By Warren Dehan Independent luxury and full service hotel and resort groups are not willing to settle for less regarding operations technology. Still, their search for the best tools for the job has left many operators bogged down in complexity as they manage too many disparate systems at once. No hotelier can circumvent the rising complexity of operations today, but independents need more time and support to navigate these challenges and remain profitable. Rather than seeking indivi...
Five Ways Hotel PMS Technology Is Saving Independent Hotelier Operations
Warren Dehan | August 29, 2023
Modern PMS technology provides invaluable support to independent hotel operations from training to disaster recovery By: Warren Dehan Independent hoteliers rely on technology to operate today in a way that has never been necessary. Still, many often need help understanding how to approach gaining access to the tools they need within their allotted budget. Without support from a brand, these operators need access to reliable, centralized tools capable of simplifying operations and improving revenue amid an indefatigable labor crisis. Technology providers have stepped up to the plate across the industry to assist in every way possible, bu...
Thinking of Switching Your Hotel’s PMS? The Grass Isn’t Always Greener and Here’s the How, When, What, Who, and Why
Warren Dehan | November 30, 2021
By Warren Dehan Are hotels making the most out of the technology they have? This is becoming a crucial question for leaders to ask as technology takes on a greater share of daily operations. Hotel property-management systems provide a vast array of capabilities, but it’s up to the technology provider to keep operators informed of what those capabilities are. Otherwise, operators could spend unnecessary time and money moving from one perfectly capable system to an unfamiliar and less effective one, costing them valuable time, capital, and resources for implementation and training, only to find they are no better off and in fact, regret ma...
It’s Time That Independent Hotels Budget for a Future-Proof PMS and Emerge More Profitable in the New Year
Warren Dehan | November 9, 2021
Finding a property-management system that enables hoteliers to stay current with technology at low to no cost outside of their software subscription commitment vs. returning to the marketplace in search of costly new upgrades over time, is key to long term success By Warren Dehan Finding ways to justify the cost of new technology can be a challenge in today’s current environment, but many hoteliers are relying on it throughout the pandemic to improve operations, interact with guests, train workers, and increase revenue. With 2022 in sight, the rest of the industry is taking stock of the most valuable technology innovations that were suc...
Why Hoteliers Are Turning to PMS Technology to Fill Gaps in Labor and Overall Operations
Warren Dehan | October 20, 2021
Hoteliers must find a way to retain the skilled workers who come their way; Technology designed to make employees’ lives easier is the answer — and it all starts with the PMS By Warren Dehan Hoteliers need a hand. As the ongoing labor shortage continues to limit hoteliers’ ability to operate at a high level, many of them have turned to technology to fill operational gaps. Technology’s ultimate purpose is to simplify complicated, time consuming processes or activities and present needed information quickly and accurately. Independent operators especially owe it to themselves to take stock of their technology stack and use it to sim...
4 Culture Attributes a PMS Technology Company Must Possess to Help Ensure Your Property’s Success
Warren Dehan | June 8, 2021
By Warren Dehan Hospitality is built on the development and nurturing of personal relationships, extending beyond interactions with guests to include other hoteliers and even vendor partners. Hotel and resort owners and operators know that it’s not always enough to deliver positive results to customers, sometimes it’s more important to develop a connection with guests when providing service. This mentality can be a challenge for technology partners who have been conditioned by other industries to deliver results without emotion. However, company culture defines the way partners work together, and technology companies can learn a great ...
Hotel Henry Urban Resort Conference Center Salutes Maestro PMS Ease of Use, Service and Support
Maestro PMS | January 6, 2021
Sister property, Mansion on Delaware Avenue, also relies on the company’s cloud hosted browser-based property management system and its exceptional 24/7 Diamond Plus service Markham, Ontario, January 6, 2021 — In a post pandemic world, only the most service-oriented businesses will survive. Putting customers first, nurturing empathy, being proactive, prioritizing communications, boosting training, and practicing patience must be the fundamental ingredients of a customer service culture in the new normal. It is those components that Umit Uyghur, director of rooms and regional director of revenue and optimization at the Hotel Hen...
Skift Research Reports How Vendors Like RoomKeyPMS Are “Shaking Up” the PMS Space
RoomKeyPMS | January 28, 2020
January 28, 2020 – Vancouver, BC – Skift Research has recently published a new report about the PMS landscape, and how cloud-computing vendors like RoomKeyPMS are “shaking up [the] stale corner of hotel tech, and it’s crazy exciting.” Along with the history of the PMS and technology provided by legacy PMS vendors, the report investigates how cloud computing, open APIs, marketplaces and middleware layers are changing and improving the traditional PMS space. Within the report, Skift Research ranks RoomKeyPMS as having an increased focus on integrations, thereby significantly contributing to the evolving industry and the future of ...
