The Travel Surge Highlights the Need for Great Prearrival Communication

Larry and Adam Mogelonsky | August 31, 2022

By Larry and Adam Mogelonsky Picture yourself going through this small, yet frustrating, scenario as a business guest. During some free time between meetings, you decide to use the hotel’s fitness center. You head up to your room, change into your gear, then walk over to the gym. The entrance is unlocked via keycard, though, and yours somehow doesn’t work. Confused, the nearby receptionist tells you that gym access is an additional $10 per day. While not extortive, it’s nonetheless a shock because there was no prior mention of this fee. This is in fact a real situation that we’ve experienced firsthand, and it highlights the impo...