The Importance Of How You Address Senior Hoteliers

Larry Mogelonsky | April 5, 2017

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) The workplace today is vastly different than it was 50 or even 20 years ago. Organizations have a flat structure, people opt to work from home, attire is far more casual and we've all but stopped addressing our superiors by their formal titles. While most of these progressions are indeed progress and advantageous for productivity, employee happiness and innovation, it's the latter one that may cause some problems specific to the hospitality industry. As a cross example, the phasing out of the necktie for front desk staffers (for the men at least) will likewise change guests' percept...