Hilton Rolling Out Technology Platform to Help Reduce the Friction of Travel for Hotel Guests, Team Members Worldwide

HotelKey | April 27, 2023

New platform, powered by HotelKey, reaches key milestone with upgrade of 1,000th hotel McLEAN, Va., April 27, 2023 – It’s 3 p.m. on a Monday at Homewood Suites by Hilton Largo Washington DC, arguably one of the busiest times for this hotel’s lobby. A guest, having checked in on Sunday, would like to inquire about dinner reservations. They approach the front desk. Although the hotel is at capacity, there is no line. The guest is welcomed personally by a smiling Hilton team member, who has time to ask their preferences, their dining style and more before making a recommendation. While a seemingly simple interaction, this valuable in...