UniFocus Survey Shows Correlation Between Employee Engagement and Guest Satisfaction

UniFocus | July 11, 2017

Best Western Hotels & Resorts Partners with UniFocus to Learn Key Finding DALLAS – July 11, 2017 – Best Western Hotels & Resorts has successfully beta-tested UniFocus' Pulse Survey solution in a group of its North American hotels to understand the impact of hotel employee engagement on guest satisfaction. Working collaboratively with a group of their independently owned and operated hotels, they gained a valuable new metric to quantify the value of hotel employee engagement. That benefit became clear when UniFocus shared aggregated summarized survey results that Best Western was able to compare with brand-level guest...