Does Quality Assurance, as We Know It, Have a Future?

Jochen Ehrhardt | October 6, 2020

By Jochen Ehrhardt Hotel group revenues are down by as much as 90% across the boards for the second quarter of 2020. The third quarter isn't looking much better, with many hotels only re-opening in the fourth quarter. The global demand-reduced crisis is here to stay and any recovery to 2019 levels is expected to take years, not months. As a result, hotels are forced to cut costs wherever possible: Anything that is not considered an essential part of the core business is put to the test. Quality Assurance falls into this category, raising the question whether traditional Quality Assurance hasn't been an anachronism for some time anywa...