rainmaker
Luxury Resort in Hawaii, Prince Waikiki, Selects Cendyn
Cendyn | September 17, 2020
Prince Waikiki selects Cendyn's Revenue Cloud products to power revenue management and business intelligence at their resort Boca Raton, FL, United States – September 17, 2020 – Cendyn, the leading innovator in CRM, sales, and revenue strategy for the hospitality industry, announces Prince Waikiki has selected rainmaker and revintel to power revenue management and business intelligence for their premier resort in Hawaii. Located in Honolulu’s heart, Prince Waikiki features 563 guest rooms, 33 luxury suites, top-rated restaurants, and nearly 20,000 sq. ft. of event space on Ala Wai Yacht Harbor. Choosing Cendyn as their revenue mana...
Cendyn Appoints New Sales Leadership for EMEA & Americas
Cendyn | January 13, 2020
Veteran hospitality technology experts to accelerate growth in key regions January 13, 2020 – Boca Raton, FL – Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, announced today the appointment of Emma Johnstone to Vice President of Sales, EMEA, and Ricky Castoldi to Vice President of Sales, Americas. Both will be responsible for team excellence for their regional sales teams, establishing new and trusted relationships across the hospitality space, while driving maximum revenue and productivity for the hotel clients they oversee. Working from London, Johnstone will oversee Cendyn’s strategic...
The Rainmaker Group, a Cendyn company, Receives Top Honor in Gaming & Hospitality Industry Awards
Cendyn | October 21, 2019
Cendyn’s newly acquired revenue management firm recognized for excellence in partnership, innovation and transformation by the gaming hospitality community Boca Raton, Florida – October 21, 2019 – The Rainmaker Group, a newly acquired Cendyn company, brought home top honors at Gaming & Leisure’s 2019 industry award ceremony, securing the “Platinum Award for Guest Valuation,” the organization’s top accolade recognizing exemplary commitment to transformation, innovation and partnership. This is the highest honor given out by the organization, whose awards are selected by the Gaming and Leisure Board, comprised of property l...
Global CRM Study Preview: What’s Next for the Future of CRM
Nicki Graham | October 2, 2019
This is the final article in a preview series of H2C’s Global CRM Study, a collaborative report that leverages interviews and a global survey to explore the current state of CRM in the hospitality industry. The importance of a single source of truth as the centerpiece of a profitable customer relationship management strategy is one of the key takeaways from H2C’s Global CRM Study. The vendor-agnostic study combined findings from an online survey of 62 executives of both global and regional hotel chains and interviews with 25 hotel executives and 11 technology providers. In our third (and final) set of takeaways, we focus on ho...
Fairmont Zimbali Resort, Turns to Rainmaker, a Cendyn company, for Deeper Insights Into Their Business
Cendyn | September 30, 2019
Boca Raton, FL. — September 30, 2019 — Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, is proud to announce that Fairmont Zimbali Resort has selected Rainmaker’s comprehensive business intelligence solution, revintel®, to help them accelerate hotel growth through faster and easier access to the property’s data and analytics. Situated inside the exclusive Zimbali Coastal Estate, Fairmont Zimbali Resort is renowned for its breathtaking landscapes, pristine beaches, as well as offering leisure and business travelers from across the world the opportunity to experience unrivalled hospitali...
Cendyn’s Middle Eastern Footprint Grows as FIVE Jumeriah Village Dubai Adds revintel® to Their Hotel Tech Stack
Cendyn | September 17, 2019
Boca Raton, FL. — September 17, 2019 — Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, is proud to announce FIVE Jumeirah Village Dubai has joined its sister property, FIVE Palm Jumeirah Dubai, in selecting Rainmaker’s comprehensive business intelligence solution, revintel®, to help gain market share through better hospitality analytics and greater insight into the most important aspects of their business. revintel® is a cloud-based solution which combines data from disparate systems to generate actionable insights designed to accelerate revenue growth. The business intelligence tool p...
Cendyn Announces New Leadership Team
Cendyn | September 12, 2019
Thursday, September 12, 2019, Boca Raton, Florida – Cendyn, the leading innovator in CRM, sales, and revenue strategy for the hospitality industry, announces today a new leadership team to further drive innovation, development, and growth at Cendyn. The newly appointed additions to the team include: John Seaton as Chief Commercial Officer, Michael J. Bennett as Chief Marketing Officer, Olga Peddie as Chief Digital Officer, Steve Stearns as General Manager, APAC and Ron Lugo as General Manager for Rainmaker, a Cendyn company. "We are excited to announce our new senior leadership team today,” said Tim Sullivan, President at Cendyn. "Our ...
Revenue Management to Revenue Strategy: The Changing Role of RM in Hotels
Kevin Duncan | September 10, 2019
By Kevin Duncan, Senior Director, Strategic Commercial Initiatives at The Rainmaker Group, a Cendyn company With U.S. hotel occupancy levels registering record-breaking performance, hoteliers must get creative when it comes forging a path toward higher rates and greater profits. And they increasingly look to their revenue managers to chart the course. As a result, we’re seeing a transformation of the revenue management (RM) role – from revenue manager to revenue strategist. REVENUE MANAGEMENT OF THE PAST Hospitality revenue management (RM) began in 1972 when BOAC airlines (now British Airways) began offering discounted fares to ...
