reeves mathews
Is Your Staff Overwhelmed? Addressing the Employee Challenges in Hospitality – Part 1
Reeves Mathews | October 22, 2024
The hospitality industry thrives on creating unforgettable guest experiences. However, hotel employees, who are at the forefront of shaping that experience, are facing an ever-growing set of challenges. It is no secret that the years 2023 and 2024 saw a surge in hotel employee strikes and persistent staff shortage issues around the world. In this light, it is timely to explore how hotel management can better support the workforce to uplift their well-being, meeting their rights and requirements to boost long-term employee satisfaction. Current challenges faced by modern hotel employees As the hospitality industry navigate...
The Synergy Between Digitalization and Personalized Travel
Reeves Mathews | May 22, 2024
By Reeves Mathews Personalisation remains one of the strongest strategies within travel and tourism, especially as international tourism reaches pre-pandemic levels. Per the first UNWTO World Tourism Barometer of 2024, international tourism ended 2023 at 88% of pre-pandemic levels and is expecting a full recovery by the end of the year. With this growth, many businesses understand the importance of personalisation, especially as tourists from around the world travel with heightened and diversified expectations. Many senior leaders see offering customers an excellent personal experience as key to market success. How is d...
Journeying With an Aim: How Is Purposeful Travel Changing Hospitality?
Reeves Mathews | July 20, 2023
By Reeves Mathews It is no secret that the hospitality industry has undergone many changes over the last few years. Simultaneously, the global health crisis and economic challenges made consumers undergo certain behaviour changes. These consumer changes, responsible travel organisations, conservation NGOs, and purpose-driven travel bloggers together contributed to incorporating sustainability and purpose into travel habits. Travellers today are thinking twice before they embark on an adventure. The conversation around travel and sustainability grew, working to minimise the negative effects of tourism and turn travel into a positive forc...
