Rémi Walbaum
The Need For Talented Employees in the Hotel and Tourism Industry
EHL | April 20, 2021
By Rémi Walbaum With 1 out of 10 jobs currently supported by the Travel and Tourism industry, 9.9% of global employment, it’s evident that this is one of the world’s largest economic sectors. In fact, according to The Economic Impact of Travel and Tourism research for 2018 conducted by the World Travel and Tourism Council, “it is estimated that nearly 100 million new jobs could be created over the decade ahead”. The tourism market is growing rapidly and the need for talented employees in our industry will keep increasing accordingly. Countries such as Switzerland, where the hotel and tourism market is mature, will ...
Technology at the Service of the Customer
Rémi Walbaum | January 5, 2021
By Rémi Walbaum Although fears that technology will wipe out jobs and human relationships in its wake, market trends show that as the world becomes more digitalized, consumers are looking for a real, concrete and personalized service. The hospitality industry has always been committed to putting people at the center of its concerns, and this is not about to change. However, it is clear that new technologies can help to further improve the customer experience. Artificial intelligence (AI) at the service of the customer Artificial intelligence (AI) unveils new data that can be analyzed to personalize the experience, predict behavior, ...
