request management
5 Ways Platforms Can Transform Your Hotel Operations
ALICE | January 17, 2018
Making A Hospitality Solution a Priority For 2018 Will Make Profits Soar By 2019 by Alex Shashou When it comes to hotel management, there are so many demands starving for a slice of your fiscal pie that it can become overwhelming to figure out where funds can be utilized most effectively. But surprisingly, the most important concern of guests is something hotels can drastically improve upon. "Staff Service" was found to be the top guest complaint found in online reviews, according to a survey of attendees at last year's Revenue Strategy Summit (RSS). Although resolving this issue may seem like a daunting task, it is actually very simple...
How This Newly-Opened New York Boutique Creates Relationships With Guests Before They Even Arrive On Property
ALICE | August 7, 2017
New York, NY -- Newly opened Life Hotel has selected ALICE's guest text messaging and staff technology to facilitate guest communication and power staff operations. ALICE, the hospitality industry's leading operations platform, connects every department in a hotel with one platform for all staff communication and guest requests. Life Hotel - a 98-room boutique that opened this spring in the original Nomad-neighborhood home of Life Magazine - was initially looking for a guest engagement tool, but chose the multi-purpose ALICE platform over a handful of other vendors, once they saw how ALICE improves staff coordination and request managem...
How the Staff of a Midtown Manhattan Boutique Hotel Became Even More Productive Without Radio Communication
ALICE | June 7, 2017
New York, NY -- Luxury Midtown Manhattan boutique, Kimberly Hotel & Suites, has selected hospitality operations platform ALICE to improve staff communication and efficiency at the 194-room hotel. ALICE unites all staff departments together with a shared work management and communication system. The Kimberly Hotel's housekeeping, engineering, room service, front desk, and concierge teams have all been using ALICE since February 2017. Implementing ALICE has had an immediate impact on staff productivity throughout the hotel. Prior to ALICE, the Kimberly ran their operations with pen and paper, walkie talkies, and a fair bit of staff lo...
You’re Invited to Rethink Your Hotel Technology with ALICE & Duetto
ALICE | June 5, 2017
Join ALICE and Duetto for a pre-HITEC conversation about rethinking your hotel technology. Hotels have invested in numerous technology systems to keep up with all the ways consumers can interact with them in the digital space, but are they set up to win in the future? Between a complex landscape of legacy technology, the abundance of analog operational processes, and a crowded field of providers trying to innovate in the hospitality space, many hotels have arrived at an expensive, inefficient tech stack. But advancements in cloud architecture and mobile technology represent an opportunity to migrate data and systems to an environment th...
Curaçao’s Floris Suite Hotel – Spa & Beach Club is Improving its TripAdvisor Reviews with ALICE
ALICE | February 20, 2017
Hotel staff and guests alike appreciate the convenience of ALICE's mobile applications New York, NY -- Curaçao's Floris Suite Hotel - Spa & Beach Club is delighted to announce that using ALICE's operations platform is increasing staff efficiency and guest satisfaction at the hotel. The 72-suite, adults-only resort adopted ALICE's Suite product two years ago to improve both its staff and guest experience. ALICE Suite brings a hotel's departments and its guests together on the same platform for improved communication and request management. Guests at the Floris Suite Hotel are using ALICE's guest application to conveniently pla...
New York’s Nolitan Hotel Improves Their Engineering Operations with ALICE
ALICE | February 14, 2017
The Nolitan's GM appreciates how ALICE asks the right questions, listens, and works to tailor the product to the hotel's needs. New York, NY -- New York's trendy Nolitan Hotel is using ALICE's dedicated hotel staff product, ALICE Staff, to manage their engineering operations. The Nolitan's General Manager, Bogdan Docu, first learned about ALICE as Front Office Manager at the Hotel Gansevoort, where he was impressed with how receptive the ALICE team was to listening to and acting on product feedback. When he moved to the Nolitan, he knew he needed to work with the company again, selecting ALICE's software for management of his back of h...
Vacation Homes in Mexico Now Also Using ALICE to Improve the Guest Experience
ALICE | January 25, 2017
ALICE Now Powers Backend Operations and Guest Satisfaction across Remixto's 60 Unique Vacation Rental Homes New York, NY -- Hospitality operations platform ALICE announces Remixto has adopted its ALICE Suite products ALICE Staff and ALICE Guest to improve staff coordination and guest access to services across the company's portfolio of vacation homes in Mérida and along Yucatan's Emerald Coast in Mexico. Overseeing the property management and rental of over 60 distinct vacation homes, Remixto has some unique challenges that make ALICE a particularly good fit to aid its operations. Remixto's homes are spread across a great distanc...
Hotel Zeppelin Reveals Their Secret to Back of House Staff Operations with ALICE
ALICE | January 19, 2017
Viceroy Hotel Group Partners With ALICE in San Francisco New York, NY – Northern California's bold new Hotel Zeppelin San Francisco welcomes ALICE as their preferred hotel operations platform. The software provides seamless integration with back of house systems & operations. Operated by Viceroy Hotel Group, Hotel Zeppelin reflects San Francisco's rebellious counter-culture personality while offering state-of-the-art amenities and a premier hospitality experience. It makes sense then the hotel would select similarly cutting-edge and intuitively designed software like ALICE. The ALICE Staff solution streamlines staff communicat...
