request management technology
A Popular Colorado Ski Resort Looks to Hotel Management Technology to Please Staff and Guests
ALICE | May 29, 2017
New York, NY -- Colorado's Copper Mountain Resort is using ALICE's staff operations platform and guest engagement solution to improve staff communication and efficiency, and provide even more digital conveniences to guests. The resort, located at the base of popular ski-destination Copper Mountain, has been using ALICE since November of last year. Copper Mountain Resort's Lodging General Manager, Steve Miller, was looking for a guest engagement tool to enhance communication with guests, but quickly realized ALICE could also transform staff operations behind the scenes. As an expansive resort that offers lodging in over 26 buildings acro...
The Hotel Software You Need to Support Your Virtual Concierge
ALICE | May 16, 2017
by Alex Shashou For hotels that outsource their concierge services, request management technology can be a valuable tool to connect outsourced service providers with these hotels' in-house staff and operations. This improves the management of guest requests as well as the communication between your third-party concierge and your staff and between your third-party concierge and your guests, guaranteeing better guest service. The Rise of the Outsourced, Virtual Concierge Outsourcing concierge services in hotels is nothing new - bus companies and other hospitality brands have been placing their agents in hotels for years - but the ubiquity...
How Concierge Technology Helps a Standout Concierge Team “Iron Out the Kinks”
ALICE | April 3, 2017
The three-person concierge team at SIXTY SoHo uses ALICE to speed up their work and improve the guest experience New York, NY -- The highly-rated concierge team at SIXTY SoHo is using ALICE's concierge task management software, ALICE Concierge, to improve team coordination and efficiency on the job. The team have been using ALICE Concierge since June of 2016. They were previously using another concierge system. SIXTY LES and SIXTY Beverly Hills are also improving their concierge operations with ALICE. Tom Bell, Chef Concierge at SIXTY SoHo says ALICE's functionality sets it apart from other concierge technologies he's used. He particula...
“No One Can Drop the Ball:” How Using Hotel Technology is Increasing Staff Efficiency and Improving Team Communication at the Radisson Hotel El Pa
ALICE | March 21, 2017
New York, NY -- The Radisson Hotel El Paso Airport is saving their employees time and improving their teams' internal communication with ALICE's staff operations management platform. The 239-room full-service hotel, which has been using ALICE since the beginning of the year, is running their front desk, maintenance, housekeeping and bellmen communications and task management on the platform. Prior to using ALICE, the Radisson El Paso communicated entirely via radio. Without the ability to record exchanges and requests, this made it difficult to track staff activity or establish staff accountability. Sometimes requests and directions wou...
