reservation booking
The Top 5 QUESTions Your Reservations Team Should be Asking in 2022!
Doug Kennedy | January 6, 2022
By Doug Kennedy Are you ready to help your reservations team maximize the contribution of the voice booking channel in 2022? If so, it is not going to be easy. As we look ahead to the coming year nothing is certain. Well, actually one thing is certain: there will be continued disruption in the lodging industry! One small but important sales habit you can do now to help in your reservations team’s QUEST to be the BEST in 2022 is to update your list of QUESTions that should be asked as part of your sales “flow” criteria. Why do lodging industry reservations sales agents need to update the questioning process? Today’s callers ...
TRACK/ResortsandLodges.com and Doug Kennedy Announce Upcoming Webinar for March 13
ResortsandLodges.com | February 27, 2018
Cottage Grove, Minn.- As part of its ongoing commitment to education and training, TRACK Hospitality Software and ResortsandLodges.com are pleased to announce their next sponsored quarterly webinar with Doug Kennedy, the lodging industry's most experienced sales and guest service trainer. The webinar "Tracking And Following Up On Voice Inquiries Is Key To Increasing Direct Voice Reservations Booking" will take place at 11:00 am CST on March 13th, 2018. To register click here. This is a wonderful learning opportunity for managers at hotels, resorts and vacation rental companies to learn how they should be tracking voice inquiries and als...
