reservation platform
Above and Beyond Standard Hotel FAQ Chatbots
Travel Outlook Premium Hotel Call Center | March 2, 2022
How Annette™, The Virtual Hotel Agent™, Solves the Hospitality Industry’s FAQ Chatbot Problems No one enjoys speaking to IVR (Interactive Voice Response) systems, but we do so when it’s necessary. In today's digital world, interacting with IVR systems seems to be an increasingly necessary evil. But what if there was a next-generation voice bot that did away with the common frustrations associated with IVR systems? What if a voice bot could be as functional as an FAQ chatbot? That’s where Annette comes in. Annette is a virtual call center agent powered by artificial intelligence that is designed specifically for the hospitality i...
Travel Outlook Introduces Annette, The Virtual Hotel Agent, Providing Instant Guest Service While Reducing Fixed Labor Expense
Travel Outlook Premium Hotel Call Center | January 13, 2022
SANTA FE, NEW MEXICO (January 13, 2022): Travel Outlook Premium Hotel Call Center (“Travel Outlook®”) announces the launch of the hotel industry’s first AI-powered voice bot, purpose-built to reduce fixed labor costs with a distinct human touch: AnnetteTM, The Virtual Hotel AgentTM. Annette can help hotels immediately address staffing issues and reduce fixed labor expense. Personalized in a human voice the hotel chooses, Annette can answer most of the calls now being handled by the front desk. To estimate the labor cost savings Annette can achieve, Travel Outlook has created a Annette Savings Tool on its website. Annette has ...
Mondrian South Beach Selects Advantage Reserve to Optimize Reservations Sales, Deliver Visibility Into Guest Data
Advantage Reserve | January 6, 2021
Fort Lauderdale, FL, January 6, 2020 — Advantage Reserve, the leading provider of high-quality central reservations services to the hospitality industry, has announced that Mondrian South Beach, a newly renovated, 220-room waterfront property on Miami Beach’s Biscayne Bay, has selected its services to enhance the guest experience, increase reservations conversions, and gain deeper insights into guest data. Located on Miami Beach’s West Avenue, Mondrian South Beach recently experienced a $20-million property-wide transformation, introducing a completely refreshed design throughout the hotel. A sophisticated casual elegance ties togeth...
Why Independent Call Centers Often Outshine Hotel Brands
Travel Outlook Hotel Reservation Call Center Services | October 7, 2020
Most hotels have suffered a major decline in sales leads from reliable digital channels. Can the voice channel pick up the slack and drive direct bookings? Doug Kennedy, President of the renowned Kennedy Training Network, certainly believes it can. In the following interview, Kennedy discusses why the voice channel matters more than ever, and how hotels can convert more phone inquiries. He also discusses why well-trained independent call centers often outperform hotel brands. Interviewer: What are the most interesting and rewarding parts of your job? Doug: I would say the most interesting part is that I get to work with an incr...
Maxxton’s Enterprise Software for the Lodging and Vacation Rental Industry is Selected as Technology Platform for Vacation Rentals by Choice Hotels
Maxxton | March 9, 2016
Dallas, TX — Mar. 9, 2016 — Maxxton®, a leading enterprise SaaS solutions provider for the vacation rental industry, is pleased to announce it has been selected by Choice Hotels International, Inc. to power the new Vacation Rentals by Choice Hotels core reservations platform. The new vacation rental program will be integrated with the Choice Privileges® loyalty program and offer distinctive benefits for management companies, homeowners and consumers. Management companies that join Vacation Rentals by Choice Hotels will benefit from a world-class distribution and delivery platform based on technology provide...
