reservation recovery
5 Guest Personas and What It Takes to Convert Them Into Loyal Direct Bookers That Spend More
Brett Thoreson | June 15, 2023
By Brett Thoreson, co-founder and CEO of CartStack/RezRecover In the world of the hotel industry, where the rate of travelers abandoning their reservations can be significant, hoteliers are constantly searching for ways to optimize their establishments and increase conversions. The ultimate goal is to engage guests during their initial visit, whether it's through signing up for newsletters, receiving personalized notifications, or making direct bookings. Despite continuous improvements to their websites and booking processes, many hotels still struggle to retain a significant portion of their guests. This challenge seems to persist year...
RezRecover Celebrates Record-Setting Year With Over $78M in Recovered Bookings for Hotels, 200+ New Implementations, and 143 New Properties
RezRecover by CartStack | January 10, 2023
2022 was a landmark year of record-setting reservations recovered, new hotel clients, new technology advancements, and key strategic partnerships. MINNEAPOLIS, MIN (January 10, 2023) – CartStack, the leading eCommerce technology behind RezRecover, has much more to celebrate than the new year. The company announced today that 2022 was a landmark year of record-setting reservations recovered, new hotel clients, technology advancements, and key strategic partnerships. Founded in 2013, CartStack developed RezRecover, the first-to-market, enterprise-grade solution to solve this costly $10B booking abandonment problem for hotel operat...
Online Booking Trends and Stats Every Hotelier Should Know
Brett Thoreson | October 19, 2022
By Brett Thoreson In less than 85 days, 2022 will come to a close as we usher in 2023. It’s hard to believe the speed at which this year seemed to pass, a stark (but welcomed) contrast to the two years spent in relative stillness due to the pandemic. For most of us, this past year felt like a breath of fresh air – an opportunity for social and economic redemption after one of the most challenging experiences of our time. For industries like hospitality, 2022 represented a long-awaited period of recovery, a finish line to the pandemic, and a starting line to a new landscape and a new wave of travelers eager to make up for lost time. ...
How to Win Guests and Influence Booking Behavior
Brett Thoreson | October 4, 2022
By Brett Thoreson Hotels can unlock 15-25% more revenue on each booking when they identify better strategies for communicating with and connecting with their guests Since its initial release in 1936, Dale Carnegie’s timeless book, How to Win Friends and Influence People has sold more than 15 million copies. The book has become something of a bible for individuals looking to excel in their personal and professional lives, built around the sentiment that dealing with people is no easy task to master. Often, it’s the biggest problem we face. Throughout its chapters, Carnegie outlines six ways to make people like you, the twelve ways to...
