reservations call center
The New Wave of Brand Loyalty
Travel Outlook | August 3, 2021
How Your Hotel’s Voice Channel Can Influence and Shape Traveler’s Buying Behavior Travel has gone through a year of unprecedented challenges. 2020 was, without a doubt, the single most difficult year in the hospitality industry in recent history. With that behind us, we enter unchartered waters where anything is possible. Now, as travel emerges from a slumber, hoteliers have a unique opportunity to reshape customers' purchasing habits that were all but forgotten. Travelers, like all consumers, are habitually minded. Changing a person’s purchasing behavior is no easy task. Habits dictate nearly half of every decision we make, an...
Operating in a Silo
Travel Outlook Hotel Reservations Call Center Services | January 23, 2020
How to Unite Revenue and Marketing Teams By definition, the silo effect happens when team members, or leadership, do not share common goals, have aligned strategies, exchange information, or use collaboration tools. The silo mentality affects not only those in the silo but stretches across the organization. On the surface, it hurts employee morale but can, also, impact a company’s bottom line. For hotels, revenue and marketing teams have traditionally worked in a silo as separate entities at hotels. Working separately in the past, building the brand and maximizing revenue were often seen as two distinct and independent goals. But that ...
NAVIS RezForce® Lux Services Top-Rated By Forbes Travel Guide
NAVIS | November 20, 2017
NAVIS reservations call center achieves perfect performance scores, consistently rates better than U.S. luxury property average BEND, Ore. (November 20, 2017) – Demonstrating its continued commitment to being the number one reservation sales and marketing platform for hotels, resorts and vacation rentals, NAVIS today announced that its RezForce® Lux call center services have received five perfect scores this year, according to Forbes Travel Guide. "This is quite an accomplishment and a clear indication of NAVIS' dedication to providing superior reservations services for luxury hotels," said Tom Flournoy, Senior Vice President ...
