reviewpro
Post-Olympics Hospitality Insights: Pricing, Trends, and Guest Satisfaction From Paris 2024
Shiji | September 19, 2024
The 2024 Paris Olympics posed unique challenges and opportunities for the hospitality sector. During a recent webinar moderated by André Baljeu from techtalk.travel, Lighthouse Director of Hospitality Research Blake Reiter and Shiji ReviewPro Product Specialist Bruno Saragat dissected the performance of the Parisian hospitality market. The discussion centred around dynamic pricing, the influence of short-term rentals, and guest satisfaction throughout the event. Here is a summary of the key insights from the webinar and some points hoteliers can apply to their future revenue strategies, especially for large-scale events. A case of misjudg...
Shiji ReviewPro Launches Guest Experience Benchmark Report For Q1 2023
Shiji | May 31, 2023
Barcelona - In response to the rapidly growing travel market and the increasing demand for optimal guest experience in hotels, Shiji ReviewPro is proud to announce the launch of its Guest Experience Benchmark for the first quarter of 2023. Analyzing over 2 million reviews from 9,500 hotels in all regions, from Asia Pacific to the Americas, the report provides a comprehensive snapshot of guest experiences in 3 to 5-star hotels. This pioneering benchmark analysis offers hoteliers valuable insights into guest satisfaction trends and provides a comparative measure against current industry standards. Key findings from the Q1 2023 report inclu...
What the Data Reveals About Key Pre-Stay Questions You Can Automate
Adam and Larry Mogelonsky | February 1, 2023
By Adam Mogelonsky, Larry Mogelonsky There’s no panacea to the labor crisis hotels currently face. Instead, the best solutions are often the ones that help you to continuously improve the productivity of your existing team. This is why the two of us persistently extol automation, especially those solutions that are easy to onboard and offer a series of nifty applications well beyond their original aim. As we look ahead to 2023, many of us may try to shrug off this past summer’s staffing woes as a transitionary consequence from all that pent-up travel demand from the pandemic. Economic trends suggest the exact opposite. Our present l...
OTH Hotels Resorts Partners With Shiji Group to Accelerate Digital Transformation
Shiji Group | December 1, 2022
The American hospitality group has recently installed multiple technology products of the global software company on their journey to manage the digital transformation of their hotels across the United States. Dec 1 2022 ATLANTA, Georgia, December 1, 2022 – Shiji, the global hospitality technology innovator, has announced that OTH Hotels Resorts has gone live with advanced reputation management, cloud POS and Golf, Spa and Activities management software in several of their properties around the United States. The American hospitality group has recently completed the full installation of Shiji’s ReviewPro, world leader o...
SHR and ReviewPro Integration Streamlines Guest Communication
SHR | May 11, 2022
HOUSTON and BARCELONA – May 11, 2022 – Sceptre Hospitality Resources (SHR), which offers a suite of solutions to help hoteliers improve the guest experience and drive revenue at each touchpoint along the guest journey, has integrated its Maverick CRM with the Guest Experience Platform offered by ReviewPro, a Shiji Group brand. Thanks to a new API integration, Maverick clients can now integrate the data collected from the Guest Survey solution within the Guest Experience Platform directly within the CRM. The Maverick system will provide the guest with a dynamic link in their post-stay communication, which now originates from Maverick ...
Lodging Interactive Selects ReviewPro to Power Its CoMMingle:Engage Reputation Management Services
Lodging Interactive | March 1, 2022
PARSIPPANY, March 1, 2022 - Lodging Interactive, award-winning digital marketing, reputation management, and social media marketing agency exclusively serving the hospitality industry, today announced it had implemented ReviewPro’s online customer review platform to power its CoMMingle:Engage reputation management services. “Over the past six months, we have evaluated numerous guest review SaaS platforms and have found ReviewPro to be the most advanced and best suited to meet the unique needs of our CoMMingle:Engage reputation management services business,” said DJ Vallauri, Founder and CEO of Lodging Interactive. “The ReviewPro pl...
Travel Recovery Needs Software to Look at the Whole Guest Journey
Larry and Adam Mogelonsky | June 30, 2021
By Larry and Adam Mogelonsky Staffing up is the name of the game for the summer surge coming out of the pandemic. With that in mind, the future of hospitality will increasingly be defined by those brands that embed a seamless technological backbone to connect the entire customer journey and save time in the process. The first step is to break it down into five broad phases – look, book, pre-stay, in-stay and post-stay. For this, you want a platform that is flexible to unknown conditions, efficient to lower costs and long-lasting by being able to incorporate future operations All these integrations and analysis across the guest jour...
Will Hotels Become Faceless, Hands-off, Sterile Environments?
DANIEL CRAIG | May 19, 2020
By Daniel Craig Hoteliers, are you ready for the Covid-19 recovery traveler? In this time of struggle for the travel industry, we can’t help but acknowledge the irony. Are hotels, after working so hard to build reputations as high-touch, warm and intimate, going to become faceless, hands-off, sterile environments? How will hoteliers uphold guest satisfaction while ensuring the safety and wellbeing of guests and staff? In my next webinar with ReviewPro, From High Touch to No Touch: Transforming the Guest Experience Post Covid-19, we’ll discuss how hotels around the world are implementing new health, safety and social-distancing...
