risk management
Crisis Resilience for the Moment: Risk Management & The Remote Worker
Paul West | April 8, 2020
By Paul West Now that everyone’s approach to risk management and crisis resilience is being challenged as never before, there is still much to consider in trying to maintain any sort of business continuity for most companies where doors are closed and revenues are interrupted while expenses continue to mount. Certainly things will continue to change as this paralyzing event also comes with a fluid time element that is indeed stressful to every individual and pushes the sanity button of each while enduring a self-imposed, financial shutdown that is concern for all with its impact on the overall economy. As we approach crisis resilience...
In Search of a New Hotel Revenue Stream
Paul West | September 30, 2019
by Paul West Once upon a time in the hotel business, someone connected the coaxial cable from the new cable company to their guest room televisions and began promoting their HBO and Showtime amenity to guests. Sounds funny now; but, even funnier because you can still find hotel/motel entrance signs as you drive around the country that actually still promote Free HBO and SHOWTIME. Those types of antiquated signs usually include a notice that also reads ALL UNITS AIR CONDITIONED. There was also a time when call accounting systems added 25%–45% to the cost of guest local/long distance calls yielding a nice chunk of change from a captive ...
Tourism Tidbits – Some of the Best Practices in Tourism Security, Risk Management and Crisis Recovery, Part 1
Dr. Peter Tarlow | June 7, 2017
By Dr. Peter Tarlow This June we shall be holding the 23rd Annual Las Vegas International Tourism Safety and Security conference and in honor of our conference, this month's Tourism Tidbits focuses on issues of security and safety. Although the public, media, and politicians expect continuous 100% safety and security, reality is that total security does not exist. What is true of the non-tourism and travel world is even more so in the world of travel and tourism. Not only are tourism and traveling security problems often more challenging, but the traveling public can also easily be frightened, and in the case of leisure travel decide si...
Risk Management in the Hospitality Industry: Leading Hotel Brands Victimized By Cyber-Attacks
Tom Bullen | November 17, 2015
by Tom Bullen It seems like every week we see another major hospitality company reporting a cyber security breach where hackers get access to customer and other sensitive information (click here for recent news reports). Cyber security experts claim that it's not a matter of whether your company will be attacked but when. That's a harsh reality when you consider that these security breaches can do extraordinary and irreparable damage from a reputational and financial standpoint. If a cyber-attack can't be prevented, how can one manage the risk associated with an attack to protect one's company and customers? Companies need to be prepare...
Fixed Expenses Aren’t Really Fixed!
Kirby D. Payne | May 18, 2015
By Kirby D. Payne, May 15, 2015 In most hotel P&Ls, usually towards the bottom, is a heading called Non-Operating Income and Expense, formerly known as Fixed Expenses. Few costs are uncontrollable in a hotel. There are simply some expenses which take longer to reduce than others! Somewhere on most hotel financial statements, usually towards the bottom, is a major heading called Non-Operating Income and Expense. Before the 11th Edition of the Uniform System it was known as Fixed Expenses. I firmly believe that General Managers and Comptrollers created the former title for two reasons: Either owners handled the items bundled in there...
WAKEUP CALL Streamlines Risk Management and Staff Training Protocol for StaySD Hotel Management
WAKEUP CALL | February 2, 2015
San Diego-based hotel management group benefits from remote access to detailed training modules, professional legal advice and effortless document retrieval and storage. San Diego, CA - February 2, 2015 - WAKEUP CALL, the first online risk management solution designed specifically for the hotel industry, has been implemented by StaySD Hotel Management, for their four California hotel properties, maximizing the efficiency of risk management procedures and staff skill enhancement, while providing the ability to access and share vital documents between sister properties. The Quality Inn Temecula, Super 8 Escondido, Vagabond Inn Chula Vist...
WAKEUP CALL Maximizes Risk Management Coverage While Slashing Costs at Destination Properties
WAKEUP CALL | December 23, 2014
Unique hospitality industry web platform provides hotel development and operation company with streamlined access to professional legal advice, as well as comprehensive and effective HR and procedural management services. San Diego, CA - December 23, 2014 - WAKEUP CALL, the first online risk management solution designed specifically for the hotel industry, has been selected by Destination Properties, LLC, a California-based hotel and resort development and management company, to revamp and enhance the effectiveness of its risk management, procedural and human resource processes at its Grass Valley, California property, the Gold Miner's ...
