Loyalty Fraud Puts Customer Accounts – and Relationships – at Risk

Robert McKay | June 17, 2021

By Robert McKay As COVID-19 travel restrictions are loosened in much of the world, many people are eager to visit friends and family or take a long-postponed vacation. Some of these individuals will be in for an unpleasant surprise when they check their loyalty program balances for the first time in months: they’ll find their accounts drained of points, miles and bonuses. Travel and hospitality reward programs are a growing target for fraudsters, as loyalty program accounts generally have much weaker security than traditional financial accounts, and consumers tend to check them much less frequently (or never — many accounts are dorm...