Techspitality – What the Heck Is It?

Karthik Namasivayam | July 10, 2017

By Karthik Namasivayam Recent technological advances, such as robotics, artificial intelligence and internet of things, are prompting a radical reevaluation of business models and operating structures. The hospitality industry is not immune to such assessments. A good starting point for an evaluation of business models and operating structures is the end point – the desired outcome of any process. Defining the end point permits the analyst to track back 'up' the value chain and identify areas of change, modification, elimination, strengthening, or improvement that will ensure the desired outcome. Broadly speaking a service outcome...