Rocky Mountain Lodge Becomes First Air Force Lodging Operation to Earn Certified Guest Service Property Designation

the American Hotel & Lodging Educational Institute (AHLEI) | January 13, 2016

Orlando, Florida, January 2016—The American Hotel & Lodging Educational Institute (AHLEI) has awarded Rocky Mountain Lodge, Aurora, Colorado, with the designation of Certified Guest Service Property for the second year in a row. Rocky Mountain Lodge is the first Air Force lodging operation to earn this title, which is presented to properties that train their employees using AHLEI's Guest Service Gold® program and certify all guest-facing staff as Certified Guest Service Professionals (CGSP®). Nearly 40 associates have earned the individual certification after completing the Guest Service Gold® training. The propert...