There’s Hidden Money in Your Operation – and It Is Affecting Your Guest’s Satisfaction Too!

Pierre Boettner, Founder and CEO, hospitalityPulse | February 15, 2018

By Pierre Boettner CEO and Founder hospitalityPulse I remember when I started my career in the early 90's. As the Sales & Marketing Manager for an Airport Hotel in Europe, I had been tasked to figure out what this GDS business really was – High yield, and some 20% of our bookings, and we had no idea! I had just finished hacking into Fidelio's database, so we could build better reports on what our business actually was, where it was coming from, and maybe figure out how we could improve on it. With some seven years of data, even for that relatively small hotel with just under 230 rooms, the way we needed to connect to the PMS w...