If You Don’t Give Guests What They Want They’ll Go Elsewhere

Pierre Boettner | September 11, 2017

How Hoteliers Can Increase Revenue & Satisfaction by Giving Guests What They Want When They Want It By Pierre Boettner The hotel shopping model is changing. We see it in the growth of vacation rental sites like Airbnb and HomeAway. We see it in the shift from cookie cutter chains to boutique hotels that reflect the uniqueness of their location. And we see it in the travel trend toward personalization. Today's discerning travelers not only want individualized experiences tailored to their priorities, but they expect their hotel rooms to provide more than just a bed to sleep in. Guests want the ability to customize their stay, wit...