roomkeypms
Skift Research Reports How Vendors Like RoomKeyPMS Are “Shaking Up” the PMS Space
RoomKeyPMS | January 28, 2020
January 28, 2020 – Vancouver, BC – Skift Research has recently published a new report about the PMS landscape, and how cloud-computing vendors like RoomKeyPMS are “shaking up [the] stale corner of hotel tech, and it’s crazy exciting.” Along with the history of the PMS and technology provided by legacy PMS vendors, the report investigates how cloud computing, open APIs, marketplaces and middleware layers are changing and improving the traditional PMS space. Within the report, Skift Research ranks RoomKeyPMS as having an increased focus on integrations, thereby significantly contributing to the evolving industry and the future of ...
RoomKeyPMS Celebrates Milestone 20-Year Anniversary
RoomKeyPMS | January 22, 2020
January 22, 2020 – Vancouver, BC – RoomKeyPMS is proud to celebrate its milestone 20th anniversary, marking two decades of leadership in hotel property management software. Since its software inception in 2000, RoomKeyPMS has built a cloud-based property management system that offers a complete suite of services, such as front office and property management, an online booking engine, housekeeping management, guest relationship management, rate shopping, and more. RoomKeyPMS is also now processing millions of transactions through its recently released payment processing solution, which was engineered specifically for hotels. RoomKey...
RoomKeyPMS Hires Luxury Hotel Expert to Join Customer Support Team
RoomKeyPMS | November 13, 2019
November 13, 2019 – Vancouver, BC – RoomKeyPMS is excited to announce the hiring of another Customer Support team member, Katie Knight, who is an expert in luxury hotel brands. Recently relocated from Australia, Katie worked as a Reservations Agent and then Systems Coordinator at the luxury hotel brand Spicers Retreats, a RoomKeyPMS client. While in this role, Katie implemented and maintained all aspects of technology and rates, including PMS, OBE, Channel Manager, RMS, Livechat and OTA’s, and provided training and support to her team members. Prior to this in-depth role, Katie had even more relevant experience as a Training, Suppor...
RoomKeyPMS Releases New Case Study: The Atticus Hotel & Third Street Flats
RoomKeyPMS | October 22, 2019
October 22, 2019 – Vancouver, BC – Under the Live McMinnville LLC Property group, both The Atticus Hotel and Third Street Flats have implemented the RoomKeyPMS Payments solution, and their experience was documented in a recently published Case Study. Since implementation, both properties have seen immediate improvement in user experience and access to customer service for the platform, and have been able to decrease payment processing rates by approximately 25 - 30%. The properties’ General Manager & Partner, Ben Perle, commented, “The professionalism with which RoomKeyPMS conducted themselves as we moved into this process w...
RoomKeyPMS Continues Expanding Customer Support Team with Customer Service & Hospitality Industry Expert
RoomKeyPMS | September 24, 2019
September 24, 2019 – Vancouver, BC – RoomKeyPMS has continued expanding their customer support team with the hiring of another customer service and hospitality industry expert, Mike Watling. Mike comes to RoomKeyPMS with a range of experience in the customer service and hospitality industry. After spending 10 years in the banking sector primarily in customer service management and project-based roles, he moved into the hospitality industry 20 years ago. Working in roles ranging from food services through to executive management, and the leading of sales and service teams, Mike has worked in such properties as Painter's Lodge, April Poi...
RoomKeyPMS Launches Hotel Payment Processing Solution
RoomKeyPMS | September 5, 2019
SEPTEMBER 5, 2019 – Vancouver, BC – RoomKeyPMS announces the launch of its new product, RoomKeyPMS Payments, a simplified PMS payment processing solution engineered for hotels. This product is a perfect solution for any hotels looking to take the complexity out of payment processing, speed up reconciliations or increase payment security and compliance, all integrated within the RoomKeyPMS platform. Tim Major, Executive Vice President of RoomKeyPMS, comments “The ability for hotels to efficiently manage payments and transactions is critical. Our customers’ feedback was consistent: hotel-specific needs were not being adequately me...
RoomKeyPMS Expands Customer Support Team With Local Hotelier Expert
RoomKeyPMS | August 2, 2019
Vancouver, BC -- August 2, 2019 -- RoomKeyPMS has expanded their customer support team with the hiring of a North American hotelier expert, Fernando Mallari. Born in the Philippines, Fernando was exposed to the industry at a very young age, as part of a family who owned a successful franchise restaurant chain. This experience helped him to develop the fundamental knowledge and skills needed to successfully manage in the hospitality industry. Upon moving to North America 27 years ago, Fernando began his career at the Days Inn, and, over the past 23 years, has immersed himself within the operations and inner workings of hotels. He has hel...
Charlestowne Hotels to Implement New Interface From IDeaS G3 RMS and RoomKeyPMS
Charlestowne Hotels | October 23, 2018
Two independent luxury properties benefit by analytically producing room-type pricing decisions. MINNEAPOLIS—October 23, 2018—IDeaS Revenue Solutions and RoomKeyPMS are pleased to announce their growing relationship with innovative hospitality company Charlestowne Hotels with the implementation of a new integration at the HarbourView Inn and French Quarter Inn in Charleston, South Carolina. RoomKeyPMS has been implemented in multiple Charlestowne properties since 2010 where they have benefitted from the deep set of features available with RoomKeyPMS and have been key partners in multiple growth initiatives of the product. A...
