Guest Relationship Building is a Key Differentiator for Our Hotel: An Interview with the GM of Portfolio Hotels & Resorts

December 6, 2017

Imran Jivani shares how Rover Mobile PMS by StayNTouch has amplified the success of Hotel Chicago West Loop In an interview, Imran shares his insights about how the decision to implement StayNTouch's Rover™ Mobile PMS technology has raised the bar for service and helped Hotel Chicago West Loop stay ahead of the competition. Background Imran Jivani is the seasoned General Manager of Hotel Chicago West Loop based out of Chicago. He has been in the hotel industry for 22 years and began his hospitality career on the front lines working primarily for boutique hotels. Imran explains that he enjoys working in the boutique space due to i...