Ryan Hamilton
A Time for Hotel Growth: Interview With Ryan Hamilton, CEO/Co-Founder of SalesAndCatering.com
SalesAndCatering.com | March 8, 2023
By Alan Young There is no denying that 2021 and 2022 were challenging years for the hospitality industry. While hotels remained shuttered and planes remained uncharacteristically desolate amid the COVID-19 pandemic, hoteliers and hospitality technology vendors contemplated the same question – what would the post-pandemic landscape look like, and when would it (finally) come into view? The long-awaited period of industry revival is now undeniably upon us, and hospitality brands have surged back to life as travelers worldwide look to make up for lost time. In many ways, though, the pandemic served as an opportunity for recalibration acr...
Hotels That Go Above and Beyond Will Keep Guests Talking, Spending and Loyal
Ryan Hamilton | February 21, 2023
By Ryan Hamilton Transforming ordinary transactions into extraordinary experiences gives guests memorable stories worth sharing and keeps them coming back for more In the best-selling book ‘Unreasonable Hospitality: The Remarkable Power of Giving People More than they Expect, author Will Guidara proposes a simple but impactful sentiment – the magic of great service can (and should) be brought to life in any transaction. A restaurateur himself Guidara took the helm of Eleven Madison Park at the age of 26. Under his guidance, EMP skyrocketed up the ranks from a struggling two-star brasserie to the #1 spot on the famed World’s 50 Bes...
3 Simple Steps to Promote Your Hotel’s Sustainability Initiatives to Group Customers and Grow Your Sales
Ryan Hamilton | December 6, 2022
By Ryan Hamilton Sustainability is becoming a higher priority, and more importantly, a decision factor for meetings, groups and event planners In case you haven’t noticed, sustainability is currently the talk of the town – or should I say, the talk of the hospitality industry. Although green initiatives have been edging their way into hotel best practices for years, the post-pandemic landscape seems primed to embrace a more sustainable and eco-conscious approach. If you ask me, this shift is not only warranted but long overdue. In a 2022 article published by Forbes, author John Mariani wrote, “We should be focusing on mak...
Milan Hotel Group Names STS Cloud as Sales and Catering System for Its Growing Portfolio of Hotels
SalesAndCatering.com | October 4, 2022
STS Cloud makes the perfect addition to Milan Hotel Group’s technological ecosystem as it looks to accelerate and scale the success of its properties Charleston, SC – (October 4, 2022) – Milan Hotel Group, the privately owned and fully integrated hotel ownership, development and operating company based out of Asheville, NC, recently selected SalesAndCatering.com’s STS Cloud as its preferred sales solution. With a reputation for service excellence, Milan Hotel Group provides a turnkey solution for the investment, development and management of exceptional hotel properties that are now empowered with a best-in-class sales solution des...
Open Letter to the Hospitality and Travel Industry
Ryan Hamilton | September 7, 2022
It’s time to come together as part of the solution, not part of the problem, and change the world we serve for the better By Ryan Hamilton Earlier this week, as I was scanning my news feed for updates of relevance, I came across a headline that quickly captured my attention: What Native Hawaiians want you to know before your visit. As someone who spent much of his childhood in Hawai’i, any mention of the island conjures an inevitable wave of nostalgia and appreciation. In this particular context, though, that nostalgia was mixed with resonance, as the author called upon an issue I was aware of, but hadn’t found a way to articula...
Why More Hoteliers Are Flocking to the Cloud: What You Need to Know if You Haven’t Already Made the Migration
Ryan Hamilton | July 28, 2022
By Ryan Hamilton For many of us, the mention of oversized desktop computers and dial-up internet may inspire a rush of nostalgia, lest we forget battling with other family members to ensure a phone call didn’t interrupt our browsing session. While these memories are exactly that – distant memories – it isn’t hard to draw a parallel between those platforms that marked the dawn of the internet age and the legacy platforms that many hoteliers still rely on today. Just as we transitioned from dial-up internet and early computers to today's sleek and modern laptops, desktops, and tablets, many hospitality leaders have switched from leg...
5 Telltale Signs It’s Time to Change Your S&C System and Why It’s Quicker and Easier Than You Might Think
Ryan Hamilton | July 6, 2022
By Ryan Hamilton, Co-Founder, SalesAndCatering.com and Bluebuzzard Technology Group Within the hospitality space, groups and events represent a profitable business segment. From events to group bookings and corporate meetings, the sales and catering software hotels have in place will ultimately make or break a hotel’s ability to attract high-ticket group business. With this in mind, many hotels (independent properties and chains alike) have begun seeking more modern, cloud-based S&C platforms that provide their teams with the tools needed to attract group business and, more importantly, ‘wow’ event planners and attendees. Hotelie...
Wedding Bells Are Ringing – Are Hotels and Venues Ready to Answer the Demand?
Ryan Hamilton | April 20, 2022
How to perfect your sales process to win more group business and become a sought-after wedding venue By Ryan Hamilton, Co-Founder, SalesAndCatering.com and Bluebuzzard Technology Group Lately, everywhere you turn, there seems to be a tangible shift in energy – an exciting buzz in the air as we await the change of season, with cool spring mornings soon to become warm summer nights. Of course, this isn’t just any seasonal transition; this marks the first ‘normal’ summer most of us will have had in two years due to the pandemic, and it’s easy to understand the anticipation we all feel. But there is, perhaps, no group of people mo...
