Ryan Laver
Customer Experience Quality Assessment – the Essential Experiences
Ryan Laver | August 25, 2022
By Ryan Laver, Dr Alessandro Inversini, Dr Matthias Fuchs The essential experiences Customer experience is increasing in importance due to multiple reasons: ever-changing customer channels with high digitization acceleration, increasing demand for personalized interactions, personal choices and customer journey increasing complexity. These are just some of the many challenges managers face. It is true – especially in services – where the highly intangible defines customer experience through the deeply embedded emotional and relational aspects. In fact, a lived experience is by nature relational; it is the self in relation to somethi...
How to Get a Job in the Luxury Industry
Ryan Laver | November 22, 2021
By Ryan Laver After months of uncertainty, the luxury goods industry is flourishing again and seeking motivated young talents to shape the future of luxury management jobs. So how exactly do candidates go about landing a job in one of the most sought after industries? This article reveals all. Insider knowledge from the Luxury industry From Séverine de Bretteville, Wholesale Project Manager – Global markets at Chopard Séverine de Bretteville boasts over 15 years of experience within the luxury goods & jewelry Industry. Having worked at renowned luxury brands such as Cartier, and t...
