A Restaurant That Offers Car Washes on the Menu

Shep Hyken | February 3, 2022

By Shep Hyken I recently wrote an article about the little surprises that companies – and people – sometimes give us when we do business with them. We received some great feedback, and it got me thinking of other ways to surprise our customers. That’s what this follow-up is about. I’m often surprised at how companies find ways to improve a customer experience with something that has nothing to do with what they sell. It’s best illustrated with an example.  I pulled into a restaurant parking lot where there were several valets waiting to park our car. The gentleman opening my door greeted me and then asked, “While you’re ...