school of hospitality management
Societal Factors Can Shape How Companies Best Respond After Customers Misbehave
Penn State’s School of Hospitality Management | September 11, 2024
Apologizing to customers who witness other patrons misbehave may not always be the best response for hospitality businesses, researchers find UNIVERSITY PARK, Pa. — From rule breaking and theft to verbal abuse and foul language, one customer’s behavior can negatively affect another customer’s experience. How hospitality businesses can best respond to instances of customer misbehavior can depend on the strictness of societal norms, according to a new study from researchers in the Penn State School of Hospitality Management. The study, published in the Journal of Hospitality and Tourism Management, found that customers who observe m...
Wait Lines May Boost Perceived Popularity of Restaurant Brands
Penn State School of Hospitality Management | April 25, 2024
UNIVERSITY PARK, Pa. — Restaurants can benefit from keeping their customers waiting, according to a new study from researchers in the Penn State School of Hospitality Management. The research, led by Associate Professor of Hospitality Management Breffni Nooneand published in the International Journal of Hospitality Management, found that the presence of a pre-process wait line, such as waiting to be seated at a restaurant, can increase perceived brand popularity of the business among first-time customers. This effect is increased when paired with a brand popularity statement from an organization that is independent of the restauran...
Event To Honor Jim Risoleo, Ted Balestreri With Hospitality Industry Awards
the Penn State Hotel & Restaurant Society | March 26, 2024
Sponsors announced for the 2024 Penn State Hotel & Restaurant Society Industry Awards and Reception UNIVERSITY PARK, Pa. — The 2024 Penn State Hotel & Restaurant Society (PSHRS) Industry Awards and Reception will be held on Tuesday, April 2, at the Penn State School of Hospitality Management on the University Park campus. The event, a tradition of the PSHRS and School of Hospitality Management since 1960, will honor Jim Risoleo, president and chief executive officer (CEO) of Host Hotels & Resorts, Inc., with the Hospitality Executive of the Year Award and Ted Balestreri, chairman and CEO of Cannery Row Company and Sard...
HAMA Announces 18th Annual Student Case Competition Winners
HAMA | March 4, 2024
Winners Selected from Among 30-Plus Participants Focused on Series of Case Studies NEWTON, Mass., March 4, 2024—Officials of the Hospitality Asset Managers Association (“HAMA”) today announced that Khoa Tang of The Pennsylvania State University and Angelina Zhang of New York University were chosen as the winners of the 18th Annual HAMA Student Case Competition. The respective graduate and undergraduate winners were selected from among 30-plus individual and team entries focused on one of three possible case studies based on a real scenario experienced by one of the HAMA members. The case studies included: Return on Investme...
Early Career SHM Alumni Pay It Forward
PENN STATE’S SCHOOL OF HOSPITALITY MANAGEMENT | February 14, 2024
Recent SHM alumni have provided their alma mater with new student support options UNIVERSITY PARK, PA – The School of Hospitality Management (SHM) in Penn State’s College of Health and Human Development (HHD) has received a series of gifts from recent alumni, bolstering the support available to students. In the following months, this series will spotlight recent alumni who have decided to give back to their alma mater, supporting students following the path they helped to trailblaze. As one of the longest-running hospitality programs in the nation, SHM equips students with the technical knowledge and interpersonal skills necessary...
Penn State To Honor Jim Risoleo, Ted Balestreri With Hospitality Industry Awards
The Penn State Hotel & Restaurant Society | November 30, 2023
UNIVERSITY PARK, Pa. — The Penn State Hotel & Restaurant Society (PSHRS) and the School of Hospitality Management will honor Jim Risoleo, president and CEO of Host Hotels & Resorts Inc., and Ted Balestreri, chairman and CEO of Cannery Row Co. and chairman, CEO and co-founder of Sardine Factory Restaurant, at the 2024 PSHRS Industry Awards and Reception. The event will take place at 4:30 p.m. on April 2, 2024, at the school’s Marriott Foundation Building among alumni, faculty, industry partners and students. Risoleo will receive the society’s Hospitality Executive of the Year Award and Balestreri will receive the Lifetime A...
Penn State Hospitality Event to Honor Noble Investment Group Founder and CEO
The Penn State Hotel & Restaurant Society | March 17, 2023
Event sponsors announced, registration open for Penn State Hotel and Restaurant Society gala UNIVERSITY PARK, Pa. — The Penn State Hotel & Restaurant Society Hospitality Executive of the Year event will be held on Tuesday, April 4th at the School of Hospitality Management on the University Park campus. The event, a tradition of the society’s and the school’s since 1960, will include the presentation of the Hospitality Executive of the Year Award to Mit Shah, founder and CEO of Noble Investment Group. Founded in 1993, Noble is an industry-leading real estate investment group specializing in the travel and hospitality sector. T...
Quadri-Felitti Named Recipient of ICHRIE 2022 Stevenson W. Fletcher Award
The Penn State School of Hospitality Management | July 5, 2022
University Park, PA - The International Council on Hotel, Restaurant, and Institutional Education (CHRIE) has named Donna Quadri-Felitti, Marvin Ashner Endowed Director and associate professor in the Penn State School of Hospitality Management, as recipient of the 2022 Stevenson W. Fletcher Award. The Stevenson W. Fletcher Award recognizes an individual educator, trainer, or administrator for outstanding achievement in contributing innovative ideas, methods or programs that have advanced teaching, learning or practice in the field of culinary, hospitality and tourism education. “This award is particularly meaningful to me, and I am ...
