school of hotel administration
Steve Wynn Named 2017 Cornell Icon of the Industry
the School of Hotel Administration | March 17, 2017
Ithaca, NY, March 17, 2017 - The Cornell University School of Hotel Administration (SHA) has selected Steve Wynn, chairman and CEO of Wynn Resorts Limited, to receive the 2017 Cornell Icon of the Industry Award. This award recognizes Wynn for his contributions to the gaming and hospitality industries as well his legacy of philanthropy. The award will be presented at the 9th annual Cornell Hospitality Icon and Innovator Awards, Tuesday, June 6, 2017, at The Pierre Hotel in New York City. "Mr. Wynn reinvigorated the Las Vegas tourism scene through exceptional customer service to offer an unparalleled guest experience," said Kate Walsh, SH...
Cornell Research on Hotel Brand Standards: How to Pick the Right Amenities for Your Property
the Center for Hospitality Research | February 14, 2017
Ithaca, NY, February 14, 2017 - Hotel owners and operators have long offered complimentary amenities to enhance their guests' stays and differentiate themselves from competitors. The decision of which amenities to offer is typically based on customer surveys, competitive position, and marketing and financial goals. While brand managers are eager to enhance their brands with all the latest and greatest amenities, owners are reluctant to pay for amenities that don't pay off. Debates often arise between owners who pay for amenities and brand managers who mandate these amenities as brand standards. A new report from Cornell University's Cen...
Cornell Study Examines Emerging Trends in Hotel Revenue Management
the Center for Hospitality Research | January 19, 2017
Ithaca, NY, January 19, 2017 - Revenue management professionals suggest that total hotel RM is the wave of the future and that, going forward, technology and data analytics will help enhance RM decisions in the hospitality industry. These are among the findings in a new study from the Cornell Center for Hospitality Research (CHR) based on surveys designed to determine how hotel RM practices have evolved over the past six years and where they are headed. Survey participants noted that the application of hotel RM has become more strategic, and more centralized, but that change in these areas has been slower than expected. Likewise, the us...
Cheryl Boyer to Serve as 2017 Cornell Hotel Society President
the School of Hotel Administration at Cornell University | January 12, 2017
Ithaca, NY, January 12, 2017 - The School of Hotel Administration (SHA) at Cornell University announces that Cheryl Boyer is the new president of the Cornell Hotel Society (CHS) for 2017. Boyer will lead the executive board of CHS, the 88-year-old alumni association that represents SHA graduates in more than 53 active chapters worldwide. Boyer's 12-month term as president began January 1. "I am delighted to serve as global president of the Cornell Hotel Society," said Boyer. "I look forward to continuing to strengthen the world's most engaging alumni network, and working with our extraordinarily dedicated regional and chapter leaders." ...
Cornell Study Examines How Bias Affects Hiring Practices
the Center for Hospitality Research | December 7, 2016
Ithaca, NY, December 7, 2016 - Removing bias from the hiring process presents challenges for the hospitality industry and other service industries that want a qualified, diverse workforce. New research from Cornell University shows that HR managers' awareness of competence among job applicants and managers' attitudes toward affirmative action programs help reduce prejudice in recruitment. The study, "Do you look like me? How bias affects affirmative action in hiring," is available from the Cornell Center for Hospitality Research. It was written by Alex M. Susskind, an associate professor at Cornell's School of Hotel Administration; Ozia...
Cornell Tool Allows Restaurants to Evaluate Early Bird & Night Owl Menu Specials Effectiveness
the Center for Hospitality Research | September 9, 2016
Ithaca, NY, September 9, 2016 - A new tool published by the Cornell Center for Hospitality Research (CHR) helps restaurant operators calculate the likely monetary outcomes of offering off-peak specials. The tool and its accompanying explanation, "Instructions for the Early Bird & Night Owl Evaluation Tool (EBNOET) v2015," were developed by Gary M. Thompson, a professor at the School of Hotel Administration. Both documents are available at no charge from the CHR. "I wanted to provide restaurant owners with a better estimate of the revenue effects of early bird and night owl specials," said Thompson. "The typical back-of-envelope calc...
Changing Regulations Dominate Cornell Human Resources Roundtable
the Cornell Institute for Hospitality Labor and Employment Relations | August 22, 2016
Ithaca, NY, August 22, 2016 - Tighter interpretations of labor regulations by the National Labor Relations Board (NLRB) engaged participants in the 14th annual Labor and Employment Roundtable, hosted by the Cornell Institute for Hospitality Labor and Employment Relations (CIHLER) at the School of Hotel Administration. A full explanation of the roundtable's deliberations is found in a report that is available at no charge from CIHLER and Cornell's Center for Hospitality Research, CIHLER Roundtable Highlights: Dealing with Shifting Labor Employment Sands, by David Sherwyn. Roundtable chair and CIHLER Director David Sherwyn focused the dis...
Executive Insights on Leader Integrity: The Credibility Challenge; A New Report by Cornell
the Center for Hospitality Research | March 4, 2016
Ithaca, NY, March 4, 2016 - Despite the essential importance of integrity to corporate leadership, achieving integrity—and even defining it—can be a challenge. A new report from the Cornell Center for Hospitality Research (CHR) outlines several aspects of integrity, with contributions from five top hospitality industry executives. The report, "Executive Insights on Leader Integrity: The Credibility Challenge," is available at no charge from the CHR. The report is written by Tony Simons, an associate professor at the School of Hotel Administration. Simons has compiled essays on integrity from Kurt Schnaubelt of Alix...
