service optimization
It’s Possible To Do More With Less During a Labor Shortage: Here’s How
Amadeus | August 9, 2023
As travel continues to recover, some airlines, hotels, restaurants, and event venues worldwide are struggling to keep up with demand due to labor shortages. And while labor shortages are nothing new, the pandemic brought about some fresh challenges, including the phenomenon of “revenge travel,” or the concept of consumers making up for lost time by booking more and longer travel experiences. The overall impact that this increase in consumer demand has had on labor within the hospitality industry has been enormous. The State of Labor Shortages Labor shortages are impacting businesses’ productivity, efficiency, and profitability a...
Smoky Mountain Resorts and PurpleCloud Team Up to Transform Workforce Management Game
PurpleCloud Technologies | March 14, 2023
Accountability for every team member has increased, contributing to improved guest review scores, and the time it takes to address work orders has decreased by 50 percent ATLANTA, March 14, 2023 — Smoky Mountain Resorts, a family-owned business known for its portfolio of three unique family-friendly hotels – the Creekstone Inn, Country Cascades Waterpark Resort, and The Resort at Governor's Crossing – is dedicated to delivering a high level of excellence even amid labor challenges and rising costs. With fewer hands on deck and a need for greater accountability among all staff members, management sought potential technology partners c...
Preferred Hotels and Resorts Extends Technology Partnership With Amadeus to Its Member Properties
Amadeus | October 25, 2022
Preferred Hotels & Resorts will now endorse Amadeus’ Business Intelligence and Sales & Catering solutions to member properties globally, providing access to industry-leading technologies as well as forward-looking data on average daily rate (ADR), bookings, and aggregated competitive insights that inform growth strategy. Expansive and up-to-date data insights are essential to informing strategic decision-making for hoteliers, particularly as customer booking patterns and priorities shifted during the pandemic. Following a long period of uncertainty among travelers, it is more important than ever for hoteliers to meet new demand a...
Three More Resorts Running on Maestro PMS Launch PurpleCloud’s Service Optimization and Employee Engagement Platform
Maestro PMS | July 19, 2022
Hotel operations are more challenging than ever before in a post pandemic world; Via Maestro PMS integration, hotels are enhancing operations while creating exceptional guest experiences Markham, Ontario, July 19, 2022 — In the hotel industry, budgets are tight, and workers are scarce, yet guests still expect service excellence. Nowhere is this dynamic more apparent than in housekeeping. In September 2021, PurpleCloud announced its’ integration to the Maestro PMS solution — a tool that helps properties do more with less while aligning service to guest expectations. Today, PurpleCloud announces three additional properties are running ...
Amadeus Releases New HotSOS Experience Assisting Hotels to Improve Operational Efficiency
Amadeus | December 2, 2021
Update to market leading software helps hotels to do more with less and alleviate the pressures of labor shortages December 2, 2021 - The hospitality industry has adapted at record speed during the COVID-19 crisis, adopting new cleaning protocols and processes as part of its response. Now as restrictions change and travel resumes in some areas, hotels continue to face challenges such as labor shortages, rising operational costs and changing guest expectations. In response to this, Amadeus has launched a new experience for its industry-leading service optimization solution, HotSOS. The new interface displays an overview of hotel performa...
Bluestone National Park Resort Partners With Knowcross
Knowcross | June 30, 2021
Unique Welsh Resort Selects Global Service Operations Leader Washington DC, June 2021 – Knowcross, a respected innovator in service optimization solutions for hotels and resorts, is happy to announce that Bluestone National Park Resort has installed its service management software. The resort consists of 344 studios, cottages, and lodges on 500 scenic acres in Pembrokeshire, Wales. “We were looking to enhance the operations of the resort, so we searched for a management software that could integrate with our Opera PMS,” said Eirian Price, Acting IT Implementations Manager. “While many industry colleagues had recommended Knowcros...
Knowcross Announces Integration With SABA Hospitality to Help Hotels Enhance the Contactless Experience With Guests
Knowcross | February 9, 2021
SABA Hospitality Technology Solutions, a Macau-based hospitality technology specialist focused on transforming guest and staff engagement, have announced a strategic partnership with Knowcross®, the global leader in providing service quality and optimization solutions for hotels, to provide hotels with advanced tools capable of overcoming a range of service challenges posed by COVID-19 and the evolving guest journey in the hospitality industry. Given the thirst for contactless solutions and reducing costs, the integration focuses on the contactless technology SABA Hospitality provides and KNOW Service, a leading guest request management a...
Quore Bringing Its Award-Winning Housekeeping & Engineering Solutions to HITEC EUROPE
Quore | April 4, 2019
See why 3,600 hotels and 560 management companies from 29 countries are relying on Quore's Housekeeping, Work Order Automation, Preventative Maintenance and Engineering software; Visit Quore in Booth 139, April 9 to 11, at the Palau de Congressos Palma in Mallorca, Spain FRANKLIN, TENN.– April 4, 2019 – For the first time, Quore, America's fastest-growing provider of workforce communication and engineering/housekeeping management technologies, will bring its award-winning solutions to HITEC Europe 2019. Known to more than 3,600 hotels and 560 management companies in 29 countries as the "friendlier solution" and named a ...
