How Hoteliers Are Tapping Into Technology to Bolster Ancillary Revenue and Boosting Customer Satisfaction

Shawn Tarter | December 16, 2021

By Shawn Tartar   Hoteliers worldwide are embracing a significant return of leisure travel through the end of the year while anticipating a massive spike during winter holiday periods. Many are turning to technology to drive revenue while providing a personalized experience to ensure customer satisfaction and loyalty. The trend towards technological innovation began before COVID-19 but is increasing in acceptance, as hoteliers and customers understand the critical role of technology in managing their stay. There’s little question that hoteliers are reviewing, updating, and embracing traditional customer-facing services thanks ...