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Hiring, Supporting Justice-Impacted Individuals in the Workplace
Penn State School of Hospitality Management | October 30, 2024
UNIVERSITY PARK, Pa. — Hiring those who have criminal records or histories of incarceration serves a significant role in the integration of those individuals back into society while helping hospitality businesses withstand labor shortages, according to researchers in the Penn State School of Hospitality Management. The researchers developed a framework to guide hospitality businesses in the efforts to break down barriers of bias and destigmatize the hiring of these individuals. The team identified three major stakeholder groups — the hired employees, those in the correctional system responsible for administering and overseei...
Free Food Map Now on Penn State Go App
Penn State School of Hospitality Management | October 15, 2024
UNIVERSITY PARK, Pa. — Developed by the Food Decisions Research Laboratory in the Penn State School of Hospitality Management, the Free Food Map identifies locations throughout Centre County and across Pennsylvania that offer free food to those in need. The Free Food Map is now available to the Penn State community on the Penn State Go app. Users can find the Free Food Map on the Penn State Go app by first selecting the “University Park” app experience, then “Wellness” and finally “Free Food Sources.” “The purpose of this initiative is to increase access to information that can lessen food insecurity, food inaccessib...
Societal Factors Can Shape How Companies Best Respond After Customers Misbehave
Penn State’s School of Hospitality Management | September 11, 2024
Apologizing to customers who witness other patrons misbehave may not always be the best response for hospitality businesses, researchers find UNIVERSITY PARK, Pa. — From rule breaking and theft to verbal abuse and foul language, one customer’s behavior can negatively affect another customer’s experience. How hospitality businesses can best respond to instances of customer misbehavior can depend on the strictness of societal norms, according to a new study from researchers in the Penn State School of Hospitality Management. The study, published in the Journal of Hospitality and Tourism Management, found that customers who observe m...
Wait Lines May Boost Perceived Popularity of Restaurant Brands
Penn State School of Hospitality Management | April 25, 2024
UNIVERSITY PARK, Pa. — Restaurants can benefit from keeping their customers waiting, according to a new study from researchers in the Penn State School of Hospitality Management. The research, led by Associate Professor of Hospitality Management Breffni Nooneand published in the International Journal of Hospitality Management, found that the presence of a pre-process wait line, such as waiting to be seated at a restaurant, can increase perceived brand popularity of the business among first-time customers. This effect is increased when paired with a brand popularity statement from an organization that is independent of the restauran...
Early Career SHM Alumni Pay It Forward
PENN STATE’S SCHOOL OF HOSPITALITY MANAGEMENT | February 14, 2024
Recent SHM alumni have provided their alma mater with new student support options UNIVERSITY PARK, PA – The School of Hospitality Management (SHM) in Penn State’s College of Health and Human Development (HHD) has received a series of gifts from recent alumni, bolstering the support available to students. In the following months, this series will spotlight recent alumni who have decided to give back to their alma mater, supporting students following the path they helped to trailblaze. As one of the longest-running hospitality programs in the nation, SHM equips students with the technical knowledge and interpersonal skills necessary...
Penn State School of Hospitality Management Master of Professional Studies Applications Now Live!
The School of Hospitality Management | August 31, 2023
New Flexible, Focused Graduate Degree in Hospitality Management Starts at Penn State The Penn State School of Hospitality Management has launched a one-of-a-kind graduate degree program in hospitality management designed specifically for hospitality industry professionals. The school’s Master of Professional Studies (MPS) in Hospitality Management (HM), launched its inaugural class in Fall 2023. MPS offers an exceptional and focused curriculum delivered by world-class faculty through online and in-resident course offerings. Flexible learning options The MPS in Hospitality Management program blends flexible course mode options with ...
Penn State Hospitality Event to Honor Noble Investment Group Founder and CEO
The Penn State Hotel & Restaurant Society | March 17, 2023
Event sponsors announced, registration open for Penn State Hotel and Restaurant Society gala UNIVERSITY PARK, Pa. — The Penn State Hotel & Restaurant Society Hospitality Executive of the Year event will be held on Tuesday, April 4th at the School of Hospitality Management on the University Park campus. The event, a tradition of the society’s and the school’s since 1960, will include the presentation of the Hospitality Executive of the Year Award to Mit Shah, founder and CEO of Noble Investment Group. Founded in 1993, Noble is an industry-leading real estate investment group specializing in the travel and hospitality sector. T...
The Tony & Libba Rane Culinary Science Center Debuts at Auburn University
August 24, 2022
Auburn, AL (August 24, 2022) — The Tony & Libba Rane Culinary Science Center (RCSC), the new home to Auburn University’s esteemed School for Hospitality Management, opens its doors this month, ushering in a new era for hospitality education with this groundbreaking facility. The Tony & Libba Rane Culinary Science Center, which houses a teaching restaurant and luxury hotel, is a result of a unique partnership between academia and the hospitality industry and will prepare students with operational knowledge creating a stronger and more competitive group of future industry leaders, while also offering unparalleled guest experiences. ...
