shtm
PolyU Tripartite Hospitality Programme Celebrates 10 Years of Excellence
PolyU School of Hotel and Tourism Management | October 30, 2024
On the occasion of the 10th anniversary of the tripartite Master of Science in Global Hospitality Business (MGH) programme, three international leaders of hospitality and tourism education – the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU), EHL Hospitality Business School (EHL) in Switzerland, and the Conrad N. Hilton College of Global Hospitality Leadership at the University of Houston (UH), USA – have come together to sign a Memorandum of Understanding (MoU) to ensure the continuation of this innovative educational strategy. The signing ceremony took place on 16 October 2024 at the SH...
Counting the Cost of Contactless
PolyU School of Hotel and Tourism Management | September 30, 2024
Today’s hotels are embracing the contact-free revolution, seeking to meet the expectations of health-conscious travellers by minimising physical contact and enhancing hygiene protocols. Today, with the tap of a smartphone or even a wave of a hand, hotel guests can access their rooms, make payments and request services. But how much are customers willing to pay to go contact-free in hotels? Thanks to Dean Kaye Chon, Dr Faye Hao and Dr Jinah Park of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University, working with a co-author, we now know much more about the factors driving hotel customers’ willingness ...
Hospitality in the Time of COVID-19
School of Hotel and Tourism Management | May 28, 2024
Hospitality employees’ stress levels during the COVID-19 pandemic and their later career trajectories may depend on both their experiences in the workplace and personal traits, according to Dr Wei-Jue Huang of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and co-authors. Hospitality work is demanding, and the pandemic and associated economic crisis may have led hospitality workers to reconsider their career trajectories. Through direct interviews with current and former employees in the U.S. hospitality industry, the researchers explored how workplace experiences during the pandemic affected these...
Does the Fate of Tourism Hinge on Land Use?
PolyU’s School of Hotel and Tourism Management | March 26, 2024
Changes in land use rights to encourage tourism can have unexpected negative consequences for tourist businesses, according to Dr Michael Lin of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and co-authors. Noting that the impact of land use regulation on tourism has historically been understudied, the researchers performed an impact assessment of a unique form of tourist business in Namibia. They found that although regulatory changes had expanded access to land use rights, the economic outcomes for these ventures were not entirely positive, due to legal complexities and conflicts between stakehold...
Visiting Loved Ones May Drive Tourism Recovery
PolyU School of Hotel and Tourism Management | August 29, 2023
Whilst many tourists travel to experience new places, cultures and activities, others are visiting friends and relatives (VFR). VFR travel showed remarkable resilience during the COVID-19 pandemic, with many expats and immigrants returning to their countries of origin to weather the storm with loved ones. However, little is known about how pandemic-associated travel constraints were experienced by VFR tourists. Dr Pearl Lin of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University, working with co-researchers from Macao, have constructed an impressive new framework to pinpoint the travel constraints experien...
Singleton Employees in the Hotel Industry
PolyU’s School of Hotel and Tourism Management | March 29, 2023
Many organisations take pride in their ability to offer a rich variety of supportive programmes for employees with families. However, the growing number of single childless people in the workforce, especially members of Generations Y and Z, rarely benefit from equivalent perks or policies. Does the hospitality industry care about single childless employees? Curious as to whether organisational support can benefit hotels and their employees, Dr Xiaolin (Crystal) Shi of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and her co-author quizzed hotel employees in China about their experiences. The fruits ...
Getting Back on Track: Service Recovery in a Networked World
PolyU’s School of Hotel and Tourism Management | February 21, 2023
In today’s travel and events industries, multiple service providers work together to shape unique, complex and multidimensional customer experiences. However, such connectedness can come at a cost. Within a network or ecosystem of service providers, a single service failure can have cascading effects on all stakeholders. Yet we still know little about the optimal strategies for service recovery in such networked contexts. Filling this gap in the literature, Dr Karin Weber and Professor Cathy Hsu of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University shed light on how customers perceive and react to serv...
A Breath of Fresh Air for Luxury Hotels
PolyU’s School of Hotel and Tourism Management | January 18, 2023
Trees, potted plants and “green walls” may not be conventional forms of interior design, but with growing demand for sustainable, eco-friendly hospitality, hotels are upping their efforts to incorporate “green atmospherics” into their indoor spaces. Whilst people’s behaviour is known to be shaped by their physical surroundings, the specific effects of living plants, scent, air quality, natural light and green spaces are not yet known. Focusing on the luxury hotel sector, Professor Jin-Soo Lee of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and co-researchers explored the influence of vari...
