skye
GrayMatter Networks Partners With Tyme Global
Tyme Global | October 19, 2022
GrayMatter Networks maximizes SIP trunk power with Virtual Agent AI and live remote agents New York, NY – Today, telecom technology provider, GrayMatter Networks, and remote customer service company, Tyme Global (TG), announce their official partnership. GrayMatter Networks’ VoIP solutions will now be enriched with Tyme Global’s virtual agent and smart IVR system, “Skye.” This partnership allows both companies to offer a unique solution to the hospitality, transportation, and healthcare industries, by providing a comprehensive communications and customer service package. David Maayani, GrayMatter Networks’ CEO, said recen...
Skye Virtual Agent Eases Front Desk Pressure, Improves Hotel Guest Experience
Tyme Global | August 9, 2022
Tyme Global’s AI-powered virtual agent provides guest services without human interaction. New York, NY – Tyme Global today announced the launch of its virtual agent, Skye, an addition to its menu of remote staffing services. Skye uses Artificial Intelligence (AI) to understand conversational language and recognize intent. As a result, guests can interact naturally with Skye as if speaking with a human operator. Calls, texts, and emails are answered immediately with no wait time. Skye fields frequently asked questions and basic requests so that on-site staff can focus on in-person interactions. For example, if a caller needs the c...
