Guest Experience Management – Strategic “How to” Guide Helps Hoteliers Achieve Success

Smart Decision Guides | May 8, 2017

Starfleet Research, the leading provider of best practices research and recommendations for the hospitality industry, has released The 2017 Smart Decision Guide to Hotel Guest Experience Management. It is currently available for complimentary access. This 45-page Smart Decision Guide offers research findings, analyst insights and unbiased recommendations for enhancing the quality of the guest experience. It serves as a definitive resource for senior executives, general managers, IT directors and other decision makers charged with upgrading their Guest Experience Management (GEM) capabilities. It is not surprising that hoteliers are turn...