sms messaging
Why You Should Integrate SMS in Your Hotel’s Engagement Strategy
Mathieu Pollet | May 21, 2019
Ten Golden Rules to SMS Hotel Guest Engagement By Mathieu Pollet INTRODUCTION SMS is one of the most personal communication channels and by far the fastest one. It would seem only logical, therefore, that highly-personalised service providers like hotels would use this type of communication to ensure their guests have a great stay. Surprisingly though, most hotels don't use SMS at all to interact with their guests. We have been working with hotels and implementing data management solutions and guest engagement solutions for years, and today we want to share some tips on how to improve the guest experience, engagement, and loyalty. FACT...
Intelity Mobile Messaging System FREE to Qualified Hotels
Intelity | September 19, 2017
'Guest-to-Staff' communication tool is now available as a module of the Intelity Guest Service Platform or as stand-alone freemium offering; White-labeling the messaging app is also being offered [Orlando, Fla. – September 19, 2017] — Hotels are realizing the importance of messaging to build loyalty, increase engagement and enhance guest's overall experience. According to Skift, an expected additional 1.1 billion new users are set to adopt messaging by the end of 2018, for a total of 3.6 billion users, making "messaging" the new social media. To help hoteliers stay competitive and communicate with their guests more efficient...
