sms texting
Music City’s Hutton Hotel Adds Efficiencies to Multiple Departments with GoConcierge
the Hutton Hotel | October 13, 2016
Boutique Hospitality Made Easy with Web-based Application NASHVILLE—October 13, 2016—The Hutton Hotel, located in midtown Nashville, hosts some of the most well-known artists in the music industry, vacationers, conventioneers and others seeking a home away from home while traveling. Handling guest requests at this bustling 247-room boutique hotel is efficient thanks to GoConcierge, the lodging industry's leading guest service operations solution. GoConcierge is produced by Los Angeles-based GoConcierge.net. Concierge, front desk, PBX operations, sales, reservations and other departments all currently use GoConcierge, says La...
Do’s and Don’ts of Hotel Texting, from a New York City Concierge
ALICE | July 13, 2016
A few tech-savvy hotels are skipping email and social media and are directly texting their guests. Arrive Hotels which just opened in Palm Springs has done away with telephones in the guest room and instead asks guests to text the hotel for whatever they might need. Sixty LES is also embracing texting as a method of communicating with guests. Even bigger brands like Marriott and Four Seasons are texting guests, albeit through their mobile apps. While millennials who have pretty much grown up with smartphones may not be fazed by a text message sent from a hotel concierge, older guests might be, simply put, weirded out by an invasive mess...
