So You REALLY Like Working With People?: Five Principles For Hospitality Excellence

Kennedy Training Network, Inc. | October 18, 2016

Florida, USA – October 18, 2016 – Kennedy Training Network Inc., USA, announced the publication of a new book by KTN President Douglas Martin Kennedy. "So You REALLY Like Working With People?": Five Principles For Hospitality Excellence is a fun and fast moving book that will inspire both frontline colleagues and top-level hospitality leaders. His new book goes beyond offering traditional hospitality concepts such as "telephone skills," "using customer names," and "techniques for handling complaints," all of which have been covered again and again by others. Instead, readers explore the true heart of hospitality, because tha...