social media management
CoMMingle Launches Review Management and Social Media Services for Restaurants
Lodging Interactive | July 19, 2023
CoMMingle:Engage not only monitors customer restaurant review websites 24/7 but also has its team of professional analysts write direct responses to each review on behalf of the restaurant. Lodging Interactive, an award-winning digital marketing, reputation management, and social media engagement agency exclusively serving the hospitality industry since 2001, is excited to announce the expansion of its flagship product, CoMMingle:Engage, to cater specifically to the restaurant industry. CoMMingle:Engage, the preferred solution for hotel customer review response and social media marketing, now off...
3 Ways Your Hotel May Be Losing Money From Online Reviews (And What to Do About It) / Brad Plothow
Brad Plothow | October 24, 2019
By Brad Plothow October 24, 2019 -- It’s no secret that the internet has completely changed how people find and book hotels. These days, half of all lodging is booked online, online travel agencies’ market share now exceeds that of direct bookings, and 96% of TripAdvisor travelers report that online reviews are a critical factor in where they decide to stay. Hotels and motels are inherently local companies, but in today’s digital economy, even physical businesses need a healthy online presence to get found and chosen by customers. So, that got us thinking, how do online reviews impact revenue at American lodging businesses? Not ju...
4 Steps to Take When You Get Negative Feedback
Pipeline Social Media | September 23, 2019
By: Maiya Wall / Pipeline Social Media Though we all strive for positive feedback, receiving a negative review on your hotel’s social media is inevitable. In our hyper-connected world, opportunities to offer an opinion are prevalent and growing. Not to mention, the open line of communication empowers guests to serve up their opinion whenever and from wherever. We’re here to give you some practical advice on how to deal with negative feedback. First, begin to think of your hotel’s negative reviews as a path to improve guest experience and your online image rather than something to avoid. Keep reading to learn how you can respond to...
Lodging Interactive Announces Website and Social Media Marketing Promotion
Lodging Interactive | July 1, 2019
Lodging Interactive, an award-winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced its summer 2019 website and social media marketing promotion. For a limited time through August 31st, hotels entering into a new website design and digital strategy agreement will also receive comprehensive social media marketing and engagement services at no charge for one year. "Most properties and management companies have started to plan for their 2020 budgets. Our website and social media marketing promotion offers tremendous value for those properties looking to upgrade their website...
How Is Your Digital Space?
Madison Love | January 30, 2019
By Madison Love As our world moves more and more into the digital space, it's important to keep up to some degree. Knowing your clientele is key to knowing how far into the digital spectrum you need to go. Making your business at least social media friendly will keep you up-to-date with technology. Business trips and vacations revolve around cell phones and social media, so having free and easy access (and room specific) WiFi is a must. No matter who your guests/customers are, they will need to be catered to by means of a solid, fast WiFi connection. This should be something that is known and happening, so let's move past the ba...
How Hotels Can Take Advantage of Instagram Business Profiles
Nancy Huang | September 21, 2018
By Nancy Huang The meteoric rise of Instagram continues. Just recently, it reached an incredible one billion monthly active users for the first time in its history—up from 800 million back in September 2017. In comparison, Facebook, Twitter, and Snapchat all announced slowing or declining growth. The influence of Instagram in the travel space is also gaining momentum. Celebrity Instagrammers with legions of followers hold huge sway over the places that people choose to travel, and 40% of millennials admit that they consider "Instagrammability" as a crucial factor when they choose a travel destination. To maximize the potential suc...
Local Measure Announces New App on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace
Salesforce AppExchange | May 18, 2018
Customers of Local Measure Can Benefit From Location-Based Context, Providing Social Insights, Feedback and Wi-Fi Data Sydney and New York – May 18, 2018 - Local Measure, a leading location-based intelligence platform for hospitality, tourism and retail, announced its new app on the Salesforce AppExchange. The Local Measure integration allows businesses to connect in-venue experiences with their digital customer record, creating potential for richer, personalized customer experiences. The integration also provides real time location context, allowing for a fuller view of the customer and their activity and interaction with your bu...
Lodging Interactive Announces Rosella Virdo as Its Chief Operating Officer
Lodging Interactive | January 23, 2018
PARSIPPANY, NJ – January 23, 2018 - Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the promotion of Rosella Virdo as its Chief Operating Officer. Ms. Virdo joined Lodging Interactive in 2009 and most recently served as Managing Director of CoMMingle, the company's Social Media and Reputation Management Division. "Rosella continues to demonstrate her skills and passion for our company and has displayed her unwavering commitment in mentoring her team members and to the success of our company," stated DJ Vallauri, Founder & C...
