social media marketing
Merry Marketing: Engaging Holiday Travel Strategies to Grow Your Business
Adam Ortman | September 20, 2024
By Adam Ortman The most wonderful time of the year is nearly upon us — especially if you own or lead a hospitality business and want to attract travelers during the holiday season. But with everything else as busy as Santa’s workshop in December, how can you make sure your holiday travel marketing stands out? According to a survey by AAA, more than 115 million Americans traveled over the 2023 Christmas and New Year’s holidays alone (Thanksgiving and other major travel dates notwithstanding). And it’s not just about visiting family. While many Americans prefer to stay home during the holidays, about 6% of travelers took som...
Developing a Social Media Plan for Your Hotel
Stephanie Sparks Smith | August 29, 2024
In the past article, we discussed who should be in charge of the social media for your hotel. Whether you are tasking your in-house team or outsourcing to an agency, resources must be determined to dedicate to social media. This includes resources of both time and money. Now, it is time to make and execute a plan. Developing a Content Strategy While you are likely to quickly post your upcoming holiday deal, slow down. A good rule of thumb is no more than 20% of your posts should be an offer. Think first of your audience. Who are your followers? What are the challenges you are solving for them? What do they care about? Many ...
The Power of Organic Social Media for Hotels: Why It Still Matters
Lodging Interactive | August 28, 2024
One of the most significant advantages of organic social media is its ability to foster genuine, authentic connections with your audience. In today’s fast-paced digital world, social media has become an indispensable tool for hotels to connect with guests, build their brand, and drive bookings. With the increasing focus on paid social media advertising, many hoteliers might wonder if organic social media still holds value, especially when marketing budgets are tight. At Lodging Interactive, we firmly believe that organic social media posting remains a powerful and effective strategy for hotels, regardless of your budget for paid posts. Her...
How Much Should a Hotel Website Cost?
Lodging Interactive | August 12, 2024
Lodging Interactive offers a SaaS model where a hotel pays a nominal fee upfront and continues with monthly payments for the term of the contract, after which the website is fully owned by the property. Thanks to website and hosting technology advancements over the past 15 years, spending tens of thousands of dollars to build a high-converting hotel website is no longer necessary. This is important for hotel marketers to understand, as they typically allocate less than 5% of their annual budget to marketing. “Independent hotels typically allocate about 4-5% of their total revenue to their overall marketing budget. Within this budget, ...
Introducing the Next Big Thing in Hotel Marketing: Social Media Amplified
Lodging Interactive | July 9, 2024
Lodging Interactive’s Commingle division, elevates hotel social media marketing by incorporating conversion-optimized and socially connected promotional landing pages. Lodging Interactive introduces Social Media Amplified, the next evolution in hospitality social media marketing. The innovative service, offered by Lodging Interactive’s Commingle division, elevates hotel social media marketing by incorporating conversion-optimized and socially connected promotional landing pages. Social Media Amplified seamlessly integrates with hotel social media channels, providing an effortless way to connect with potential guests on a deeper ...
Almost Every Hotel or Resort Customer Reads Guest Reviews
Accor | June 17, 2024
A staggering 97% of hotel guests have consulted guest reviews when looking to book a stay in a hotel or resort, according to a new report from Accor, a world leading hospitality group. The report, based on research1 carried out amongst 5,000 travellers across five European countries who stayed in a hotel or resort during the last 12 months, reveals that almost four in ten (38%) guests do so every time they book a stay, and a further 38% do so most of the time. According to the study, guest reviews and ratings are the second most important factor in the booking decision process, ranking just behind rooms and amenities, and surpassing cri...
Turning Social Media Posts Into Hotel Bookings With Custom Landing Pages
Lodging Interactive | June 10, 2024
Hotels looking to increase booking conversions and customer conversations should consider using custom landing pages in combination with their social media marketing efforts. A custom landing page (defined by Adobe) is a web page that is created specifically for a particular marketing campaign or offer. It is designed to capture the attention of visitors and encourage them to take a specific action, such as booking a hotel room. When used in conjunction with social media marketing, custom landing pages can be a powerful tool for driving traffic to a hotel's website and increasing conversions. Here are a few benefits of using custom land...
Gen Z Customer Experience Strategy – Dealing With Younger Generations
EHL Graduate School | May 28, 2024
You have to be careful when making assumptions about customers based on generation-specific stereotypes, as there are exceptions to every rule. However, it’s fair to say that Generation Z consumers - born between the mid-1990s and 2010 - have different customer experience expectations, including customer service strategy. And really, it’s hardly surprising. Generation Z is the first generation not to know a world without the internet. Their purchasing decisions are heavily influenced by social media. They favor a digital-first customer experience that is responsive and transparent, and they place a high value on ethical concerns when d...
