solutions
Problem, Crisis, … or Something More?
Laura Zizka | April 13, 2020
By Dr. Laura Zizka In the workplace, we often face problems. They could derive from suppliers, employees, managers or customers. This is particularly evident in the hospitality industry where every day is met with new problems which we often refer to as challenges. Problems can be inclusive, i.e. ‘we’ve got a problem’ or accusatory, ‘you’ve got a problem’. Yet they can be dealt with by following SOPs or the rules and regulations the company has set up to deal with the different situations. Some problems take on a new level and become crises. Crises can derive from humans, i.e., a scandal within the company or a human error ...
Hospitality Financial Leadership: Only 2% Better
David Lund | January 27, 2020
By David Lund When we think about solving a problem or fixing a situation and especially when it is a complex issue, we tend to put our head in the sand, throw up our hands and say, “This is not working. It’s so screwed up it will never get better.” Time to wake up! There is always something we can do to solve a problem. There is no problem to begin with, if there is nothing we can do. I have experienced this… The solution lies in the 2% Ask yourself or work with your coach (have you got one yet?), friend or co-worker. Have that person ask you the following and fill in the blank question. I am going to assume our problem is ge...
