staff engagement
The Hospitality Factor: Elevating Service With Empathy and Staff Empowerment
Frank Pitsikalis | October 25, 2023
By Frank Pitsikalis A smart observer once noted the difference between "service" and "hospitality" is the difference between being "well run" and being "well loved." While it is a fine accomplishment to earn a guest's, "They always do a nice job" endorsement, it is far better to inspire an effusive, "I absolutely LOVE that property – their team understands us and always provides just the right touch at the right time." Excellent service requires well-defined and reliably followed protocols. Hospitality adds empathy, personal connections and teams empowered to act outside of protocols when warranted. Service elevates to...
Beekeeper, PredictiveHR Form Strategic Partnership to Drive Innovation and Market Growth
June 29, 2023
Beekeeper and PredictiveHR tackle the crisis of frontline disconnect and enhance working engagement and productivity Today, Beekeeper, the leading frontline success system, and PredictiveHR, a renowned human resource consulting services provider, jointly announced that the two companies have formed a strategic partnership to foster innovation, expand market reach, and deliver enhanced value to customers. Together, the two companies will work to resolve frontline disconnect, improving communication and engagement for frontline teams. This collaboration brings together the complementary strengths of both organizations, leveraging their co...
Terranea Resort to Introduce INTELITY Mobile Offering to Elevate Guest Experience
INTELITY | June 30, 2022
One of Southern California’s luxury oceanfront premier resorts will enhance its guest and staff engagement with digital platform from INTELITY ORLANDO, Fla. (June 30, 2022) – INTELITY®, the leading provider of hospitality’s broadest guest experience and staff management platform, announced today a new deal with Southern California destination Terranea Resort to implement the INTELITY platform, bringing a fully digital experience to the guest journey. The iconic property will soon have a mobile guest app with mobile check-in and mobile key, guest messaging, and GEMS®, INTELITY’s suite of rich staff-facing tools for stream...
UniFocus Upgrades Employee Engagement Surveys to Deliver Instant and Frequent Insights Into Hotel Performance
UniFocus | July 20, 2021
Innovator of workforce management technology provides hoteliers with real-time and actionable feedback into how to maximize staff retention and engagement. DALLAS, Texas – (July 20, 2021) – UniFocus, the leading provider of workforce management systems, has launched upgrades to employee pulse survey capabilities, providing hoteliers with an invaluable opportunity to connect to and interpret employee engagement. Sidestepping time-consuming processes associated with annual employee surveys, the new staff engagement abilities now made available through UniFocus ensure that hoteliers can continually and accurately gauge their operating env...
Hospitality Financial Leadership: A Good Hotel Friend and the Canadian GP
David Lund | November 4, 2019
By David Lund The hotel business is often a grind. I mean it is tough slugging it out each day. The guests never go away or when they do, they are replaced by others. Colleagues need your constant attention or lord knows what they will get up to if left to their own devices. And there is always someone who needs something that just cannot wait. I think you know what I mean. But alas there is the other side of the coin. That is when someone gives you an unexpected gift! Right out of the blue. That has happened to me many times in my 30-plus years. This story is about one of those times. It all started when I was still a cigarette smoker....
The Key to More Productive Staff? Technology That Was Built for Them in Mind
Karen O'Neill | September 3, 2019
By Karen O'Neill, President-Americas at Knowcross In the world of hospitality, hoteliers are faced with the dual responsibility of providing for their guests while also ensuring their staff has all the tools required to deliver an exceptional guest stay. As the need for innovation continues to evolve in order to enhance guest experience, the staff experience should also find itself on a similar, transformative path. To successfully adapt to the constantly evolving hotel landscape and meet guest demands, hoteliers must leverage effective service quality and optimization technology. However, while vetting prospective platforms, it’s imp...
Good Leadership and Values Key to Staff Satisfaction, Study Finds
May 23, 2019
Tourism and hospitality firms that score highly for leadership and cultural values see higher staff satisfaction, according to a new study by the University of East Anglia (UEA). Researchers analysed almost 298,000 online review ratings by employees for 11,975 firms in the US to find the key elements of job satisfaction and employee turnover in high-contact services. The reviews were posted over a 10-year period on Glassdoor, one of the world's largest job and recruiting sites. The results, published in the journal Tourism Management, also show that career progression is a critical factor in staff turnover, with a unit increase in the ...
BENCHMARK® Basking Ridge Named One of The Best Places to Work in New Jersey by NJBIZ
May 21, 2019
Honor Comes During Conference Center's First Full Year of Operation Basking Ridge, NJ, May 2019 … BENCHMARK® Basking Ridge, a full-service Executive Learning and Development Center, has been named one of the "Best Places to Work in New Jersey" by the state's noted business paper, NJBIZ. The prestigious award program recognizes and honors the state's top employers who show a dedication to their employees' professional growth and quality of life. Managed by BENCHMARK®, a global hospitality company, the Basking Ridge property is part of the Benchmark Conference Centers brand. Benchmark Basking Ridge ranked # 7 on the list of...
