staff technology
Peermont Resorts Teams With INTELITY to Upgrade Guest Experience Brand-Wide
INTELITY | August 12, 2021
The luxury African hotel, resort, and casino group will deploy the INTELITY platform across all properties to modernize service with mobile, contactless technology Los Angeles, CA (Aug. 12, 2021) - INTELITY®, the developer of hospitality’s most comprehensive guest experience and staff management platform, announced today it has signed a new deal with Peermont Resorts, facilitated by South African reseller partner Nu Menu Solutions. As part of the deal, all twelve Peermont properties will deploy the INTELITY platform, including a brand app, mobile check-in, mobile key, and staff technology in an innovative overhaul of their operations an...
Hospitality Technology Sales & Media Specialist Leigh Sansone Joins ALICE to Continue Company Expansion into the Midwest
ALICE | November 14, 2017
ALICE, the hospitality industry's leading operations technology, welcomes travel technology sales leader and digital marketing professional Leigh Sansone as Senior Sales Executive for the Midwest and Toronto. Leigh joins ALICE at a time of rapid growth for the company, following its $39M Series B funding in August, and the company's acquisition of concierge technology rival GoConcierge the following month. Leigh will help ALICE grow the brand and open new markets for the company. Leigh comes to ALICE from TravelClick, where for the past five years, Leigh consistently scaled company ranks, becoming an expert in hotel e-commerce, distribu...
Hotel Technology Liberates a Front Desk Staff Constrained by Emails and Walkie-Talkies
ALICE | June 14, 2017
The Montauk Beach House Uses ALICE's Guest Messaging and Staff Technology to Keep the Good Times Coming, All Season Long New York, NY -- Long Island's trendy The Montauk Beach House is using ALICE's guest messaging and staff technology, ALICE Guest and ALICE Staff, to improve their front desk staff coordination and guest service. Prior to ALICE, front desk staff at the seasonal property managed guest requests and coordinated their activities via email and walkie-talkie. The volume of email from guests and calls to the front desk would often strain a small front desk staff tasked with managing other staff departments, greeting guests, an...
How the Staff of a Midtown Manhattan Boutique Hotel Became Even More Productive Without Radio Communication
ALICE | June 7, 2017
New York, NY -- Luxury Midtown Manhattan boutique, Kimberly Hotel & Suites, has selected hospitality operations platform ALICE to improve staff communication and efficiency at the 194-room hotel. ALICE unites all staff departments together with a shared work management and communication system. The Kimberly Hotel's housekeeping, engineering, room service, front desk, and concierge teams have all been using ALICE since February 2017. Implementing ALICE has had an immediate impact on staff productivity throughout the hotel. Prior to ALICE, the Kimberly ran their operations with pen and paper, walkie talkies, and a fair bit of staff lo...
The Most Underprioritzed Hotel Management Technology
ALICE | October 4, 2016
By Alex Shashou Guest request management, or as some call it, guest experience management, is an important part of hotel management because it underpins guest service. Yet hotels often fail to prioritize request management with the right technological tools. Before digital communication, request management was already a challenge. But as digital communication channels have proliferated, guest request management has become commensurately more complex. Today's guests can request services, information or amenities in person, over the phone, by email, via mobile app, or through social media. Text messaging and other messaging services also ...
