Forbes Travel Guide Launches Star Coach, New Hospitality Training App Using Voice Analysis to Help Improve Guest Experience

Forbes Travel Guide | January 11, 2017

ATLANTA – JANUARY 11, 2017 – Forbes Travel Guide, the global authority on luxury hospitality, has launched Star Coach, a mobile application for Android and iOS providing a behavioral simulator that helps hospitality staff enhance their interpersonal skills to improve the guest service and experience. Utilizing proprietary and proven voice analysis technology, the smartphone and tablet-based training tool analyzes interactions with virtual guests to determine the service provider's emotional effectiveness, mindset and confidence. Star Coach is designed to ensure the role-playing is highly engaging. The app presents short vide...