Is the Front Desk Still the Bastion of Hospitality?

Steve Davis | March 31, 2021

By Steve Davis For everyone in our industry, the past year has been one of unprecedented challenges and opportunities. The pandemic is at the center of this, of course, causing the obvious disruptions to travel and business. Less obvious, but also worth noting, is how people have become accepting (even wanting) of more technology in their busy lives. As we now build our way out of this 100-year flood, some in our industry are finding ways to embrace these changes and to truly ‘build back better’. And, quite amazingly, these vanguards of our industry, many of whom we are proud to partner with, have shown us that this can be done in a wa...