sudheer thakur
6 Steps to Success in Text Messaging & Chat for Hotel Managers
Sudheer Thakur | April 9, 2018
By Sudheer Thakur Smile! That's what hotel staff are trained to do even when talking on the phone. When you smile, you sound pleasant and interested. What are we to do in a world of texting and chat? As text messaging and chat become the communication channels of choice for consumers, more hotels are adapting to the trend by inviting travelers to connect with them by SMS, chat widget, or messaging app. Consumers love messaging because it's fast, easy, and convenient. A Nielsen-Facebook survey found that 56 percent of people would rather message a business than call customer service. And more than half of respondents said they are mo...
Hotel Websites: The Lights Are on but Nobody’s Home
Sudheer Thakur | February 19, 2018
By Sudheer Thakur In an industry reputed for service excellence, it's ironic that most hotel websites today remain impersonal, unhelpful and unresponsive. Hotels spend vast amounts of resources to attract prospective guests to their website, only to abandon them to find their own way around. If visitors can't find the information they need, they must call or email the hotel, risking being put on hold or not receiving a reply at all. Or worse, they are obliged to complete a Contact Us form or comb through an FAQ. Malay Blowjob a Foreigner Meanwhile, it's 2018 and the rest of the world has moved on to digital messaging and cha...
