Tanya Girdhar John
How Can the Hospitality Businesses Adapt to the New Generation of Guests?
Tanya Girdhar John | April 29, 2024
By Tanya Girdhar John The demographics of hospitality consumers are changing; millennials, Gen Z and Gen Alpha are now a predominant audience. These new audiences bring new guest expectations, from digitalised experiences and convenience to social consciousness. While the hospitality industry is already experiencing a significant digital adaptation to improve guest experiences through digital solutions and software, there are still many more strategies that businesses can adopt to meet the new guest demands. According to the co-founder of Puzzle Partner, Ivana Johnston, there is a demographic transition on demand, and it is crucial ...
The Hospitality Industry’s Responsibility in Enhancing Disability Accessibility
Tanya Girdhar John | December 5, 2023
By Tanya Girdhar John Disability accessibility in hospitality is one of its most essential needs. According to an article by Skift more than half of hotels around the world don’t make it easy to book a room for senior citizens or guests with accessibility needs. While this may not be true for all hospitality businesses across the globe, the industry stakeholders have a responsibility to create spaces that cater to the diverse needs of their guests. In today’s inclusive world, ensuring accessibility for all is not only a legal requirement but also a moral imperative. But the concept of accessibility also impacts businesses fr...
