teamwork
Great Teams Deliver
Roger Wolkoff | June 25, 2019
Roger Wolkoff You walk into the nearly completed grand ballroom. In one corner, you see a massive stack of yellow and orange pillows for the new guest rooms. Next to the pillows are the sleek glass and steel work desks you selected for the business center. You make your way over to the corner window opening where yet another forklift of furniture and carpeting makes its way into the building. "All hands on deck" is the mantra for you and your team. Everyone is available and ready to help - front desk clerks, facilities, sales, marketing, even the hotel manager. Everyone is on hand to put chairs in place, set up end tables, stock bathroo...
The Value of Teamwork in Service
Stuart Pallister | October 31, 2018
By Stuart Pallister How does one of the top restaurants in the world approach teamwork in service? Two EHL lecturers have just spent several days at Alain Ducasse's restaurant at the Plaza Athénée in Paris and came away with a number of insights which they will now pass on to their students, as they seek to make sure the education they provide is up-to-date and aligned with the latest trends in the industry. The two faculty members spoke to Hospitality Insights about their key takeaways. Eric Iunker and Lionel Sauvère who teach on EHL's practical arts (or AP program) have a challenge. How can they make sure what the...
