tech stack
Hospitality America Strengthening Its Tech Stack to Enhance Business Intelligence and Decision Making
Hospitality America | October 10, 2024
Wes Cargen returns as Vice President of Business Intelligence to spearhead the effort Greenville, S.C., October 10, 2024 — Hospitality America is investing in its technology infrastructure aimed at revolutionizing business intelligence across its hotel portfolio. The initiative will empower leaders at both the property and corporate levels with real-time insights, actionable data, and robust forecasting capabilities to facilitate proactive and agile management. Spearheading the effort is Wes Cargen, newly appointed vice president of business intelligence and former operations manager for the third-party management company. Most recently wi...
Mapping the Guest Journey to Technology to Enhance the Guest Experience: Is Your Tech Stack Up to Par?
Gregg Hopkins | September 10, 2024
by Gregg Hopkins, Founder & Principal Consultant of Get Hoppy Consulting Hospitality is about people helping people, a process that technology can enhance and support through robust infrastructure and tools the workforce can learn and enjoy using while delivering the experience guests have grown accustomed to when on vacation or a business trip. It is essential for every hospitality organization to prioritize the evaluation of its current technology stack, process workflows, data infrastructure, and security. This is to ensure that they effectively support internal distribution, sales, operational controls, and the desired customer...
The Hotel Cloud Checklist
July 17, 2023
By Michael Heinze How The Cloud Enables Better Hospitality Hospitality is a personal and engaging industry, and hotels want their technology to reflect these qualities to better serve their guests. Despite the trend of larger hotels and the widespread availability of the Internet, guest expectations have remained the same. What has changed is how guests expect to receive services. In the past, bookings were made through mail inquiries, phone calls, or fax. Legacy PMS was the system used for these bookings, but it was built to meet the needs of 30 years ago. Today, guests expect personal recommendations, fast information, services, and t...
Closing the Deal With Gen Zs
Mark Lewis-Brown | June 1, 2023
Mark Lewis-Brown Although they would like to deny it, Gen Zs and Millennials do have one very important thing (for you!) in common: just like the Millennials before them, Gen Zs are highly motivated by travel and will spend as much of their disposable income on it as possible. Don’t believe me? Check out these stats from a recent article by Morning Consult: "52% of Gen Z adults are frequent travelers, taking at least three leisure trips in the past year. That share is significantly larger than it is for higher-earning Gen Xs and Baby Boomers, and it’s on par with Millennials... As Gen Zs age and grow in spending power, they will lik...
How Are Top Independent Resort Operators Leveraging Their Tech Stack to Increase Revenue?
Audrey MacRae | May 16, 2023
Resorts are embracing technology to improve cross-selling and ancillary revenue By Audrey MacRae Hotels are preparing for a busy summer of leisure travel, and for resort hotels across the industry, success during this period will be determined by their ability to improve ancillary revenue from across their property. Considering the limited available labor in the industry, hoteliers need to ensure their property has the right technology in place to maximize the return on their revenue-generating goods and services—especially independent operators. Unfortunately, not every hotel PMS is set up to offer the same advantages in resorts comp...
