technology investment
Double Your Value: Tech-Driven Solutions to Enhance Guest Experience & Efficiency
Nomadix | October 22, 2024
By Speleos Dravillas, Chief Revenue Officer at Nomadix, Inc In fact, 76% of consumers expect a personalized experience, and 61% are willing to pay more for it. As a result, many hoteliers believe that offering a more personalized experience through digital engagement could help drive up to 6% higher compound annual revenue growth. Not to mention, AI and automation to support operations will become a top priority to help reduce costs and overcome personnel shortages. It’s no surprise then that 86% of hoteliers plan to increase their technology investment in the coming year. The good news is there’s no shortage of exciting...
Hoteliers Prioritize Personalization as They Significantly Increase Investment, Finds New Amadeus Research
Amadeus | May 16, 2024
New study reveals sector plans to increase investment in technology by 16% in the coming twelve months Personalization viewed as a key driver of commercial value for hoteliers, as 85% of hoteliers feel it could help deliver in excess of 5% in incremental revenue The new report, Travel Technology Investment Trends 2024, published today from Amadeus finds hoteliers expect to increase their investment in technology by an average of 16% over the coming 12 months, with one in five planning to invest over 20% more than they did last year. The findings are the result of a survey of global senior hospitality leaders representing a div...
What Level of Digitization Is Optimum for the Hospitality Industry?
Max Starkov | February 12, 2024
By Max Starkov Digitalization is the future of hospitality, there is no doubt about it! The old-fashion theses that only human-provided service is excellent customer service is being debunked as we speak! Whether hoteliers like it or not, the hospitality industry is moving from low-tech and high-touch to high-tech and high-touch. But what kind of high-tech and high-touch? Achieved with fewer, well-trained and well-paid employees using technology to provide stellar service. AI, mobile technologies, contactless experience, automation, robotics, IoT, blockchain, etc. can help fewer well-paid, educated and trained humans to deliver far supe...
PwC Report: Hospitality Tech Investment Pays Off
PWC HOSPITALITY DIRECTIONS | August 23, 2023
The hotel business ecosystem is exceptionally complex: Brands, owners and operators all strive to maintain profitability in an inherently low-margin, highly competitive sector. The goal? To satisfy investors while also meeting — ideally, exceeding — guest expectations. Hotels also need to attract and maintain skilled talent in the constrained late-pandemic labor market. Facing rising wages and a diminished worker pool, more than 70% of hotel executives are turning to technology tools to automate a portion of their operations and boost employee efficiency.1 PwC experience corroborates the benefits of technology investments. One bran...
Guests, Meeting Planners Can Enjoy Blazing-Fast Internet Speeds at Hilton Wilmington/Christiana
Meyer Jabara Hotels | June 4, 2019
[Danbury, Conn., June 4, 2019] — When it comes to guest-facing technology, research shows that 42% of hoteliers are planning to upgrade their guest WiFi in 2019. Adding more broadband is a smart move considering that 41% of hotels will add smart TVs or upgrade their streaming capabilities this year, while others are making investments in guest-facing applications such as mobile payments, instant messaging, tablets at the front desk and in rooms, chatbots and even voice-enabled technologies. The Hilton Wilmington/Christiana, owned and operated by Meyer Jabara Hotels, is leading the Northern Delaware lodging market in broadband capa...
